Technical Support Specialist
Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Ready to Take Control of your career and join a legendary team
Were now looking for our next Level 1 Tech Support Specialist but this isnt your average support job.
Youll help users around the world through written conversations that actually make a difference. No phone calls. Just meaningful problem solving that helps people protect their digital assets and gain financial security.
Youll develop deep knowledge across the Trezor ecosystem from hardware troubleshooting and blockchain transactions to user education while growing into a confident clear communicator on a fast moving and supportive team.
What will your duties be
Continuously learn about the entire Trezor ecosystem and become confident in cryptocurrencies and digital security staying on top of industry trends
Begin by replying to customer inquiries through our ticketing system (Zendesk) where your clarity and calm approach turn complex blockchain problems into smooth user experiences
Support users on a wide range of topics from Trezor hardware wallets to the Trezor Suite application guiding them through key tasks with empathy and precision
Offer both pre-sales guidance and post-purchase support ensuring every customer feels heard supported and informed at every step
Moderate and assist in our community forums helping keep conversations respectful accurate and helpful
Improve and maintain our knowledge base user manuals and other self help contentbecause clear documentation helps everyone
Get involved in side projects with a startup mindset whether its QA product design marketing or fraud prevention your contributions can shape our tools and culture
What makes you the perfect candidate
You have previous experience in client facing tech support or similar roles where troubleshooting complex issues was key
Youre naturally tech savvy enthusiastic about solving problems across various domainsespecially software hardware and operating systems
Resilience and empathy are your strengths particularly when helping customers through high stress situations or financial setbacks
Experience with tools like Zendesk Slack Notion GitHub or Google Workspace is a huge advantage and will help you thrive in our fast moving environment. Bonus points if youre comfortable with macOS or Linux based workflows
Youre proactive energetic and bring fresh out of the box thinking. We value people who challenge the status quo
Bonus points if youve worked in industries with high risk or fraud exposure (like fintech or crypto)
If you can tick most of these off youll be the perfect candidate:
You live and breathe crypto. This means you:
Have a solid grasp of Proof of Work vs. Proof of Stake hardware vs. software wallets and the difference between CEX and DEX
Can calmly explain how stablecoins exist across multiple blockchains
Understand UTXOs vs. smart contract blockchains Layer 1 vs. Layer 2 and how gas fees behave (including what causes spikes)
Know what EVM is and its connection to Ethereum plus the difference between BIP39 and SLIP39
Use WalletConnect and know why it matters
Have experience using or purchasing BTC ETH SOL POL BASE BNB ARB OP XRP and ADA
Can spot a dusting attack phishing site or fake airdrop in seconds
We offer remote flexibility but for this role you must live near Prague and be available to join us in the office 1 to 2 days a week for collaboration knowledge sharing and staying connected.
What will you get in return
A unique opportunity to be part of a brand that has revolutionized the crypto industry more than once
Option to receive part of your compensation in Bitcoin
A budget for professional development (training programs courses and workshops of your choice)
A high level of flexibility - you can choose your own balance between working from the office and working from home
A comfortable office space in Prague 8 (including a gym massages foosball billiards a snack stocked kitchen 3D printers etc.) with free on site parking
A friendly working environment regular company events and fun team get togethers
Were focused on impactful support not stressing over strict KPIs
Additional perks such as a MultiSport card or a company mobile plan
Sounds good
Send us your CV and a cover letter telling us about your crypto experience and the toughest support situation youve handled. Well definitely get in touch with you as soon as we review your application most likely within a week.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
