HR Data Management Advisor
HR Data Management Advisor
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Job Description
Requisition ID: 232478
Employee Referral Program Potential Reward:$0.00
We are committed to investing in our employees and helping you continue your career at ScotiaGBS
Purpose
Responsible for the accurate and timely execution of employee event data changes including reviewing transacting or answering escalated inquiries on personal data change requests including hiring onboarding job changes pay changes employee separations profile changes in line with standard policies procedures and service level agreements. This team will also answer escalated questions where appropriate.
Accountabilities
Champions a customer-focused culture to leverage broader Bank relationships systems and knowledge
Enters/processes employee and/or job data changes in HR systems throughout the employee lifecycle events
Ensures data accuracy and integrity of employee records through established internal control mechanisms
Responds to inquiries pertaining to specific employee lifecycle events by producing documents using available data and populating templates (e.g. severance letters and agreements employment letter etc) and answering escalated issues from different stakeholders
Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLAs)
Seeks opportunities to improve operational effectiveness and propose recommendations to Managers Employee Lifecycle and Senior Managers Employee Lifecycle
Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations within his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct
Reporting Relationships
Primary Manager: Manager Employee Lifecycle
Dimensions
Answers Tier 2 escalations from all areas of the Bank (global scope)
Volume of transactions (TBD)
Ensures business continuity for accountabilities under purview ensuring coverage 5 days/week in assigned schedule
Education / Experience / Other Information (include only those that are specific to the role)
University degree in progress or completed technical studies or programs
A minimum English level of B2 is required
Strong computer application skills: Microsoft Excel Microsoft Word Adobe Acrobat is considered an asset
Proven teamwork capabilities; strong relationship management and interpersonal skills.
Attentive to details and deadlines; ability to manage multiple priorities
Experience is consider as an asset in resolving customer service requests.
General knowledge of Organizational structure and complexity
Strong verbal and written skills
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
I have reviewed and understand the key accountabilities of my role.
Location(s): Colombia : Bogota : Bogota
ScotiaGBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive positive work environment and competitive benefits.
At ScotiaGBS we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.
Note: All postings in will remain live for a minimum of 5 days.
Required Experience:
Unclear Seniority
Employment Type
Advisor
