Computer Support Tech I - PD

Description

GENERAL PURPOSE:

The Computer Support Technician plays a central role in the Information Technology Departments culture of collaboration coordination and accountability using effective communication and problem-solving skills. The individual selected for this role will be responsible for assisting the police department with installing and configuring hardware and software on computer equipment; promoting effective use of technology by City Employees; providing technical assistance and operational support with hardware and software and providing a high level of customer service in response to user requests for assistance.

Salary Range: $25.3865 per hour - $35.5411 per hour with a hiring range of $25.3865 per hour - $30.4638 per hour depending on qualifications and experience.

Selection Timeline:

• Position Closes: Tuesday September 2 2025 at 9:00AM MST
• Phone Screen: Tuesday September 16 2025
• Interviews: Tuesday September 23 2025
• Skills testing: Tuesday September 23 2025
• City Of Loveland Background Check: September
• Loveland Police Department Background Check: September-November
  • Criminal and driving record check
  • Credit check
  • Polygraph
  • Psychological Examination
  • Drug screening
  • Background Investigation
• Tentative Start Date: TBD

A City of Loveland background check and a Loveland Police Department background check are required (police background check described above). After successful completion of the City of Loveland background check the individual selected can begin training in IT while still participating in the police department background check. If the individual selected is unsuccessful in the police department background check the individual will be terminated.

ESSENTIAL FUNCTIONS:

• In addition to the typical technologies of an Information Technology department this position may have the opportunity to work with advanced video technology with body worn cameras and video servers endpoint management with Microsoft Intune police radio equipment and emergency response terminals as well as new and emerging technologies that enhance police services.

• Troubleshoot research and apply resolutions to hardware and software issues that arise on computer equipment mobile devices peripherals and basic networking technologies. Clearly communicates with end users through the entire issue resolution process.
• Provide end user education/training on computer hardware software and mobile devices when
  necessary.
• Use call tracking software and knowledge base systems to clearly document issues customer
  interactions configurations resolutions and workarounds.
• Recommend purchase receive configure upgrade and install software and hardware on
  computer equipment and peripherals.
• Maintains accurate records of City desktop laptop and tablet computer equipment to include
  purchase assignment and disposition.
• Surplus old equipment such as printers and PCs.
• Analyze and stay abreast of technology enhancements that may benefit the Citys fiscal and
  operational requirements.
• Ensure compliance with all software copyright and license regulations on City computers and
  mobile devices.
• Visit City sites when necessary to resolve support issues.
• Performs other duties as assigned.

JOB QUALIFICATIONS:

Knowledge Skills and Abilities:

• Must possess superior customer service skills the ability to make sound judgments be capable of innovative problem solving and exhibit patience and understanding when dealing with stressful situations.
• Working knowledge of the current Microsoft Windows operating system.
• Familiar with computer hardware and software installation techniques and troubleshooting.
• Basic networking knowledge and troubleshooting skills.
• Ability to prepare and maintain accurate records.
• Ability to establish maintain and foster positive and harmonious working relationships with those contacted in the course of business.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to manage daily activities for the purpose of achieving maximum productivity.
• Ability to plan prioritize and/or delegate in order to accomplish short- and long-term goals.
• Ability to identify potential conflicts that impact commitments.

Supervisory Responsibilities:None

Experience:

• Must possess A Certification or have ability to obtain within 90 days of hire.
• Must possess a valid drivers license.
• One or more years of professional work experience supporting coordinating and problem-solving PC hardware Windows-based software and windows operating systems in a networked environment.
• High School Diploma or GED Required

Working Environment/Physical Activities:

Frequent exposure to routine office noise and equipment. Occasional Exposure to marginal to moderate conditions that are unpredictable and may lead to injury.

Hybrid Remote Work Eligibility:

This position is not eligible for routinely scheduled remote work.

NOTE: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job.

The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race color national origin sex religion age disability or sexual orientation. We encourage value and respect diversity.

Beginning on 8/1/2023 The City of Loveland will begin participating in accordance with E-Verify requirements upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.E-Verify Notice of Participation.Learn more about your right to work.Visitfor more information.