Trade-Floor Tech Ops

Client Name: Akkodis
End Client Name: Wells Fargo

Job Title: Trade-Floor Tech Ops Citizen Only (#816515)
Location: Portland ME; Boston MA; Chicago IL; San Francisco CA
Work Type: Hybrid (1 3 days onsite/week)
Job Type: 12 18 Month Contract
Rate: $100/hour on c2c/1099

Notes: Must be a U.S. Citizen Must have a LinkedIn Page Must be able to speak Chinese

Must Have:

Domain knowledge of trading brokerage operations clearing settlement margin and risk - ideally familiarity with account lifecycle order flow P&L books and records reconciliations.

Strong analytical and troubleshooting skills - able to parse logs trace flows across services use debugging tools query databases interpret stack traces and reverse-engineer behavior.

Working experience in distributed system architectures microservices messaging/queue systems API integrations databases service dependencies.

Proficiency with SQL familiarity with data modeling and ability to write diagnostic queries.

Must have a LinkedIn Page

Must be able to speak Chinse

Role Overview
As a Technical Operations Specialist you will serve as the frontline investigator and troubleshooter for issues arising in our brokerage system - particularly in modules such as account opening deposits & withdrawals trading risk control and books & records. You will diagnose system problems trace root causes and provide clear reproducible evidence or workarounds before involving software engineering. You will act as a bridge between business operations and development ensuring smooth resilient operations and minimizing user disruption.
You will be expected to understand both the business domain (brokerage trading clearing) and technical architecture to drive efficient incident resolution continuous improvement and operational resiliency.
As proficiency grows the role may expand to more strategic responsibilities - automation tooling capacity planning architecture reviews operations design and bridging into product/engineering oversight roles.

Key Responsibilities

• Lead and support all technical integration efforts with new clients and third-party system vendors including API onboarding connectivity testing data mapping and validation of message workflows (e.g. account opening trading clearing market data and reporting). Ensure all integrations are technically sound compliant with internal standards and well-documented for operational support.

• Monitor triage and respond to operational alerts system anomalies and incident events in brokerage systems (accounting trading risk ledger settlement).
• Perform root-cause analysis and fault isolation for issues in account opening deposits/withdrawals order routing trade execution margin/risk modules and books & records.
• Reproduce issues in UAT environments and gather diagnostics (logs traces DB queries message flows) to help isolate whether the fault lies in data configuration service integration or external dependencies.
• Liaise with developers QA devops and product teams and provide detailed incident context (e.g. step-by-step reproduction evidence temporal correlation) to drive fast resolution.
• Lead or contribute to post-incident reviews (postmortems) identify systemic gaps propose and track mitigations or process improvement.
• Create maintain and evolve runbooks standard operating procedures (SOPs) troubleshooting guides dashboards and metrics to increase resilience and reduce future incidents.
• Participate in change review deployment validation and release readiness - validate that new builds or changes will not adversely impact core operations.
• Provide root cause and status updates to operations leadership and stakeholders.
• Escalate appropriately and coordinate cross-functional resolution when issue spans multiple domains or requires deeper engineering involvement.
• Occasionally handle high priority customer escalations (internal or external) - triage assist and communicate clearly.
• Stay current on domain knowledge (brokerage operations clearing regulatory constraints) and internal architecture.

Qualifications & Skills
Required / Core Skills

• Domain knowledge of trading brokerage operations clearing settlement margin and risk - ideally familiarity with account lifecycle order flow P&L books and records reconciliations.
• Strong analytical and troubleshooting skills - able to parse logs trace flows across services use debugging tools query databases interpret stack traces and reverse-engineer behavior.
• Working experience in distributed system architectures microservices messaging/queue systems API integrations databases service dependencies.
• Proficiency with SQL familiarity with data modeling and ability to write diagnostic queries.
• Comfortable working in Linux shell scripting command-line tools and log analysis.
• Some exposure to networking middleware messaging protocols (e.g. FIX MQ REST) is a plus.
• Excellent communication skills - able to explain technical issues clearly to non-technical operations staff and management.
• Ability to work under pressure prioritize multiple active incidents make timely decisions.
• Strong documentation discipline and procedural mindset.
• Bachelors degree in CS Engineering Finance or equivalent; or equivalent experience.

Preferred / Nice to Have

• Prior experience in brokerage / capital markets / fintech operations (e.g. a role at a broker exchange or financial software company).
• Familiarity with risk systems margin calculators or real-time P&L engines.
• Exposure to observability tools (metrics tracing dashboards - e.g. Prometheus Grafana ELK Jaeger).
• Experience with scripting or automation (Python shell etc.).
• Experience participating in postmortems root cause tracking and operational excellence programs.
• Familiarity with regulatory compliance or accounting constraints relevant to broker operations.

Metrics / Success Criteria

• Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) for incidents in core modules.
• Percentage of incidents resolved without requiring engineering escalation.
• Number and impact of recurring root-cause issues (i.e. reducing repeat failure modes).
• Quality and maintenance of runbooks SOPs and troubleshooting documentation.
• Contribution to postmortem findings and delivery of remediation tasks.
• System uptime operational SLA adherence and user impact metrics.
• Feedback from stakeholders across operations dev support etc.