Software Engineer Customer Escalations

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence Delineas leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle across cloud and traditional infrastructure data SaaS applications and AI. It is the only platform that enables you to discover all identities including workforce IT administrator developers and machines assign appropriate access levels detect irregularities and respond to threats in real-time. With deployment in weeks not months 90% fewer resources to manage than the nearest competitor and a 99.995% uptime Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn X and YouTube.

Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.

Apply today to help us achieve our mission.

Summary:

This is a Staff Software Engineering position to be the key technical troubleshooter who will focus on solving hard customer escalations and issues on Cloud Suite.

Positions reports to the Team Manager and works closely with support and product management. Location: Preference for being hybrid in the Lehi UT office but remote will be considered.

What Youll Do:

• Tackle hard technical problems in a Saas product with agents installed across Customer servers.

• Troubleshoot/Debug and coordinate with Customers and Support on product escalations.

• Provide guidance to subordinates within the latitude of established company policies.

• Stay up-to-date with industry trends best practices and emerging technologies related to our core technologies.

• Provide technical guidance and mentorship to junior engineers fostering a culture of learning and collaboration within the team.

What Youll Need:

• Bachelors or higher degree in Computer Science Software Engineering or a related field.

• 3 years of experience working with customers on issues and escalations.

• 2 years of experience running an Agile Sprint team or very strong technical and personal skills.

• 7 years of experience in working in technology based organizations /C# tech stack

• Strong problem-solving skills and the ability to troubleshoot and resolve complex technical issues. Proven track record of solving difficult technical problems.

• Excellent communication and collaboration skills with the ability to work effectively with a globally-distributed team. Mastery of English language.

• Passionate about providing high-quality solutions to our customers on-time and on-budget.

• Familiarity with web-based security principles and best practices.

Wed Love to See:

• Experience with large codebases and unit testing -- mock frameworks automation testing database testing etc.

• Experience working with client agents used by customers across their server infrastructure

• Experience developing in Go.

• Strong design skills and full software development lifecycle experience required.

• Experience developing SaaS applications on a microservices architecture that integrate with a wide variety of other SaaS vendors and enterprise systems.

• Experience with Azure DevOps and Azure DevOps pipelines is a plus.

• Ability to quickly read and understand both new and existing code.

• Ability to look at the big picture come up with great new ideas and execute those ideas by writing code to make it happen.

• Experience with Agile software development methodologies

• Experience with cloud-based technologies (e.g. Azure AWS)

• Experience working with mobile app development (Android IOS).

• Experience with DevOps practices (e.g. continuous integration continuous deployment)

Why work at Delinea

• Were passionate problem-solvers helping the worlds largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart self-motivated and collaborative.

• What we offer in return is meaningful work a culture of innovation and great career progression.

At Delinea our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen value different perspectives and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries a meaningful bonus program and excellent benefits including healthcare insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program time off plans and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment addition all publicly posted social media sites may be reviewed.

Required Experience:

Staff IC