Customer Experience Consultant (based in Selangor, Malaysia)
Customer Experience Consultant (based in Selangor, Malaysia)
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Salary Not Disclosed
1 Vacancy
Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
We are looking for a customer experience consultant to be based in our Selangor Malaysia office.
We offer
An exciting career opportunity in an international challenging business environment characterized by high pace and diversity with a focus on creating valuable relations with our customers.
A fun-filled and motivating workplace.
Career development program
A comprehensive learning and development plan in Customer Service including soft skills and communications skills
End-to-end knowledge of shipping/freight forwarding and cross-functional projects
Documentation and Coordination
Prepare and manage shipping instructions send them to carriers.
Estimate Verified Gross Mass (VGM) and validate Bills of Lading.
Send pre-alerts to destinations and ensure system updates.
Coordinate billing processes with the Finance department.
Customer Relationship Management
Onboard customers and build strong collaborative relationships with both new and established clients.
Serve as the primary point of contact for customers ensuring smooth execution of the end-to-end shipment lifecycle by working closely with customers and internal stakeholders.
Understand external factors impacting customers supply chains align customer expectations upfront and respond with appropriate solutions.
Lead digital adoption discussions cross-sell and upsell logistics and services products and conduct performance reviews with customers.
Continuous Improvement and Stakeholder Engagement
Take full responsibility for customer satisfaction across Maersk product offerings.
Manage vendors and plan shipment orders without physical cargo execution.
Proactively track shipments notify customers of deviations from the transport plan and suggest potential solutions and alternatives.
Demonstrate a willingness to go the extra mile for customers focusing on providing effective solutions.
Actively seek and implement continuous improvement opportunities in relation to both customers and internal/external stakeholders.
We are looking for
0-2 years of industry experience with academic knowledge in logistic & supply chain management
Good command of written and spoken English
Excellent communication and presentation skills
Good Excel and analytical skills
A change agent always ready to try new initiatives
Able to work independently and a team player
A problem solver with a positive attitude
Exhibit professionalism and friendliness
Someone who is excited to do or learn the above
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Employment Type
Full-Time
