Customer Quality Engineer
Customer Quality Engineer
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Job Description
Key Accountabilities
- To be windows about customer communication regarding quality
- Work and establish the excellent relationship with customer
- Customer representative and ensure to only deliver the good parts to customer
- Provide the proper and enough technical support to customer such as customer on-site service
- Regular customer visit to know well our product quality performance and listen customers voice and expectation
- Responsible of fast response for customer claim and solving of customers quality issue such as 8D report etc. try to reduce customer claim lead-time
- Track customer quality performance by internal customer quality indicators and the scorecard issue regularly by customer issue internal quality alert for any serious customer issue or recurring customer issue
- Report any customer issue to quality manager
- Push and follow up product audit and product reliability test based on internal audit plan products specification and customers requirement
- Lead the preparation of customer audit including the close on time of action plan
- Lead the warranty return analysis and follow up warranty cost argue with customer for non-duplicated failure in order to reduce warranty cost
- Prepare and submit monthly customer quality report
- Lead annual customer satisfaction investigation
- Other assigned quality related work
Qualifications & Requirements
- Bachelor in mechanical engineering or related;
- 5 years relative working experience and at least 3 years customer quality engineer working experience in automotive industry;
- Good spoken and written in English and Korean
- Good knowledge of TS16949
- Good knowledge of customers requirement
- Good knowledge 8D problem solving etc.
- Good organization communication and coordination skills;
- Good patience and sense of service
- Be willing to travel
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Employment Type
Full-Time
