Dutch-speaking Technical Support in Sofia, Bulgaria
Dutch-speaking Technical Support in Sofia, Bulgaria
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Job Description
Job Description
Company: Proximus
Sector: Technology and Communications
Location: Sofia Bulgaria (Hybrid working model)
Contract Type: Labor contract
Work Hours: Full-time or part-time (minimum of 30 hours per week)
Salary: Full-time between 1820 and 1970 a month
About Proximus:
Proximus is a leading international telecommunications company headquartered in Belgium focused on creating a trusted digital world that empowers people and businesses to flourish. We provide innovative ICT services Proximus TV internet fixed and mobile telephony and other digital solutions across Belgium and the EU.
Role Overview:
As a Front Office Technical Agent (FOT) youll serve as the first point of contact for customers experiencing technical issues with Proximus services including fixed and mobile networks broadband and television. Your role will involve troubleshooting technical issues offering empathetic and structured support and identifying sales opportunities during customer interactions.
Responsibilities:
- Handle technical support queries via calls and occasional chat.
- Diagnose and troubleshoot issues with Wi-Fi TV and mobile services.
- Resolve account access and connectivity issues (e.g. GPS signal remote control functions).
- Proactively offer product upgrades when applicable to enhance customer experience.
- Follow CRM-guided processes to provide consistent and effective solutions.
Requirements:
- Languages: Native Dutch speaker (preferably Flemish); basic English is a plus.
- Experience: Prior experience in sales customer service or a BPO environment is an advantage.
- Skills: Proficiency with PC and CRM systems clear communication and strong listening skills.
- Personal Attributes: Empathy patience a commercial mindset flexibility (including evenings and weekends) and resilience under pressure. Interest in the telecom sector is a plus.
Working Hours and Conditions:
- Full-Time/Part-Time: 40 hours/week preferred for full-time; part-time available (minimum of 30 hours/week).
- Schedule: Monday to Friday with occasional weekend shifts.
- Breaks: Paid breaks (2 x 15 minutes) and an unpaid lunch break (1 x 30 minutes).
- Performance Metrics: Measured by sales targets punctuality and attendance.
- Hybrid Model: Office-based for the first shift with the option to work from home for the second. Fully remote work available on weekends.
Compensation and Benefits:
- Salary: Competitive base salary with bonus commissions.
- Extra Benefits: Private health insurance and relocation package (includes flight ticket initial taxi transport and assistance with initial housing).
- Training: Comprehensive training provided.
Apply Now!
Be a part of Proximuss mission to create a connected trusted world. Join us in delivering outstanding customer care and technical support!
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency connecting European talents with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe matching the most exciting jobs with multilingual talent. Over the past 2 years we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
Employment Type
Full-Time
