Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CUSTOMER SERVICE SPECIALIST
In this role you will be responsible for:
- Order process via EDI/manually in SAP
- Stock availability review and allocation
- Escalation of approvals needed price differences material not on hand to the correct teams to solve issues to prevent FR% hits in the fulfillment of the orders
- Price validation for all the orders to maintain 100% Invoice Accuracy
- Ensure the credit hold release of the orders from Finance Team
- Delivery creation and transmission to Logistics Team
- Complete follow up of the OTC process
- Providing support to Finance Team for Credits and Debits orders
- Following up on incidents (rejections returns etc.) with the various areas involved implementing future solutions.
- Monitoring KPIs and generating strategies for continuous improvement and automation of processes.
- Building strong relationships with the Commercial Logistics and Finance team to align and provide the best experience to our customers
- Master data activities for extension and/or re-activation of new codes to the correct Sales Org Plant and SLoc
- QS3 testing processes/orders
- Execute reports for fill rate % deliveries sell in volumes open orders etc for daily activities (KPIs)
QUALIFICATIONS
Wed love to see candidates who have:
Essential:
- Undergraduate degree (MBA is a plus)
- Can do attitude
Desirable:
- At least 6 years in Customer Support AND/OR as a Customer Service Representative
- SAP experience
- Customer satisfaction driven
- KPIs experience: FR On time OTIF etc
- Focus on finding final solutions for stoppers
- Excellent communication and presentation skills
- Effective time management and prioritization of activities
Advanced skills in Excel
Required Experience:
Unclear Seniority
Employment Type
Full Time
