AC Manila - Virtual Concierge Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

At PwC our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules coordinating meetings and handling confidential information.

Those in operations and strategy at PwC will track manage and report on strategic initiatives and this role you will support leaders by handling key responsibilities representing their point of view in meetings and decisions and anticipating their future needs. Additionally you will organise leadership team calls and meetings oversee research and data analysis promote consistent execution across sectors and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects ensuring their successful planning budgeting execution and completion.
• Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
• Develop skills outside your comfort zone and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Operations and Strategy team you will provide essential support to internal teams securing seamless service delivery across various functions. As a Manager you will lead and coach a team of Executive Assistants fostering a culture of service excellence and continuous improvement while collaborating with stakeholders to enhance operational effectiveness.

Responsibilities

- Provide essential support to internal teams for service delivery

- Lead and coach a team of Executive Assistants effectively

- Foster a culture of service excellence and continuous improvement

- Collaborate with stakeholders to enhance operational efficiency

- Identify and implement leading practices in service delivery

- Manage team performance to secure exceptional outcomes

- Uphold professional standards in every interaction

- Analyze operational processes to identify areas for enhancement

What You Must Have

- Bachelors Degree

- 7 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- University degree or similar

- Proven experience in team supervision

- Demonstrating innovative problem-solving skills

- Excelling in client relationship management

- Managing multiple tasks with attention to precision

- Analyzing delivery metrics for performance improvement

- Fostering a culture of service excellence

- Collaborating with cross-functional teams

- Demonstrating professional discretion in independent work

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Change Communications Change Management Coaching and Feedback Communication Creativity Data Analysis Embracing Change Emotional Regulation Empathy Goal Alignment Inclusion Intellectual Curiosity Learning Agility Meeting Coordination Meeting Facilitation Operational Execution Optimism Professional Courage Program Execution Project Management Project Management Support 6 more

Desired Languages (If blank desired languages not specified)

English

Travel Requirements

0%

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date