Sr Program Mgr, Network Demand Optimization, SC Optimization

We are seeking a Program Manager to spearhead demand shaping transformation. This role goes beyond traditional capacity management - you will be architecting how we sell fulfill and deliver to customers throughout the year. Your strategies will help break the traditional peak-driven capacity model while maintaining our customer-centric approach and competitive advantage in speed.

Key job responsibilities
Lead the development of multi-year strategic roadmap for demand shaping initiatives Partner with retail teams to reimagine our commercial calendar and selling patterns Collaborate with operations to design flexible capacity models that scale efficiently Work with data science teams to develop predictive models for demand shaping Create financial models that demonstrate the full P&L impact of demand shaping initiatives Develop metrics framework that holistically measures success across speed cost capacity and service levels

A day in the life
Key Strategic Elements:
Design the future state of our network utilization model that optimally balances speed cost and capacity Architect new commercial and operational frameworks that encourage year-round balanced selling and fulfillment Create innovative solutions to maintain fast delivery promises while optimizing network efficiency Develop strategies to reduce peak capacity requirements while improving year-round asset utilization Build sustainable models that reduce cost-to-serve without compromising customer experience
Key Responsibilities: Lead the development of multi-year strategic roadmap for demand shaping initiatives Partner with retail teams to reimagine our commercial calendar and selling patterns Collaborate with operations to design flexible capacity models that scale efficiently Work with data science teams to develop predictive models for demand shaping Create financial models that demonstrate the full P&L impact of demand shaping initiatives Develop metrics framework that holistically measures success across speed cost capacity and service levels
Critical Partnerships: You will orchestrate collaboration across: Retail: Align commercial strategies with operational capabilities Operations: Design flexible fulfillment models Data Science: Build advanced forecasting and optimization models Economics: Develop customer behavior insights and pricing strategies Finance: Create comprehensive business cases Product: Implement technical solutions for demand shaping Transportation: Optimize delivery network utilization
Success Metrics: Reduction in peak-to-average ratio while maintaining/improving delivery speed Improvement in year-round cost optimization Maintained or improved customer experience metrics Development of scalable sustainable operating models Successful implementation of demand-smoothing initiatives


- 7 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Strong analytical capabilities with experience in complex system optimization
- Proven track record of driving transformational change
- Experience in balancing competing priorities across multiple stakeholders
- Excellence in data-driven decision making and financial modeling
- Proficiency in English

- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Experience in retail operations or e-commerce
- Knowledge of advanced analytics and machine learning
- Understanding of customer behavior and economic principles

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