Global Retail Digital Learning Manager
Global Retail Digital Learning Manager
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Job Description
Dyson is a global technology enterprise. We solve the problems others choose to ignore with surprising new inventions that defy convention and simply work better. Were growing fast and our ambition is huge more categories more locations and more people.
Committed to building and enhancing its Global Retail presence and shopper journey Dyson is continuing to grow at pace and with ambitious targets to reach our NPD pipeline and points of distribution in physical third-party and direct retail are essential for meeting these targets.
The Retail Training Team is responsible for the Training and delivery to over 4000 Dyson Experts and Stylists in over 80 countries worldwide. Our mission is simple: to provide an immersive blended learning training experience that will engage our experts and build their capability to convert shoppers to owners. They establish the learning platforms and tools to empower markets through a clear framework direction & collaboration.
The Global Retail Digital Learning Manager will take on the responsibility of ensuring that each member of our retail staff will have the tools and the knowledge required to deliver a consistent and outstanding customer experience in each of our retail locations.
About the role
Digital Learning Ecosystem Design and Strategy
Design and establish a tailored digital learning ecosystem for Dysons retail teams to address the dynamic retail environment.
Define and implement global retail training infrastructure requirements to ensure compliance security and adaptability.
Drive the strategic development of scalable and future-proof digital learning tools and platforms.
Collaborate with key stakeholders to align digital learning initiatives with Dysons global retail strategy.
Systems and Platform Governance
Lead the setup implementation and global deployment of digital learning platforms including AI-driven solutions like translation tools.
Oversee Learning Management System (LMS) governance ensuring all retail employees have access to relevant learning paths.
Partner with Dyson IT and external vendors to explore and adopt advanced digital learning tools and content creation platforms.
Manage external supplier relationships for outsourced digital learning solutions.
Content Governance and Quality Assurance
Oversee the Master English eLearning Catalogue to ensure alignment with Dysons quality standards and brand guidelines.
Perform QA for NPD launches and retail training programs to ensure consistency accessibility and multi-device compatibility.
Maintain high-quality instructional design strategies refining eLearning modules based on industry best practices.
Define processes to ensure content compliance and governance post-localization.
Trainer Enablement and Upskilling
Gain mastery of new tools and systems to train and enable market teams and trainers.
Coach and upskill regional trainers in digital learning best practices to ensure effective adoption and deployment.
About you
Proven experience in digital learning design with strong expertise in authoring tools such as Articulate 360 Rise or equivalent.
Solid technical understanding of Learning Management Systems (LMS) including setup administration and governance frameworks.
Demonstrated ability to drive digital learning strategies and implement scalable platforms across global markets.
Familiarity with AI-driven tools for translation localization and digital content enhancement is a strong advantage.
Strong instructional design background with a focus on user experience accessibility and mobile-first learning.
Experience managing global content governance and quality assurance processes including eLearning catalog oversight.
Ability to coach and enable trainers in digital learning adoption with strong communication and stakeholder management skills.
Comfortable working in cross-functional and matrixed environments with experience partnering with IT and external vendors.
Strategic mindset with the ability to balance long-term ecosystem planning with fast-paced deployment needs.
Retail training or frontline enablement experience is a plus.
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Required Experience:
Exec
Employment Type
Full-Time
