Global HR Operations Specialist
Global HR Operations Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Skaud Acquisition
Back in August 2024 Payoneer acquired Skaud. Skuads expertise helps businesses in over 160 countries navigate complex challenges such as international payroll remote onboarding and regulatory compliance.
This acquisition reinforces Payoneers mission and solidifies Skuads role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit.
Role summary
We are looking for a detail-oriented and proactive HR Operations Specialist to join our this role you will be responsible for managing the end-to-end employee lifecycle -including onboarding offboarding query resolution and compliance. Youll be a key player in ensuring smooth experiences for employees and clients across various geographies while maintaining adherence to local labor laws and SLAs.
Hong Kong/ Full Time/ Hybrid
What youll do:
Onboarding & Offboarding:
- Manage end-to-end onboarding and offboarding processes as per defined SLAs
- Coordinate with internalteams clients and third-party vendorsto ensure seamlesstransitions
- Trigger communication workflows and ensure document compliance
Employee Helpdesk Management:
- Resolve HR-related help requests in a timely and empathetic manner
- Collaborate cross-functionally with payroll legal and tech teams to resolve employee queries
- Maintain documentation and response logs for audits and process improvement
Compliance s Labor Law Adherence:
- Stay updated with labor laws and statutory regulations in assigned countries
- Ensure all HR processes and documentation are compliant with local employment laws
- Work closely with legal teams to implement policy updates as needed
SLA Monitoring and Reporting:
- Track service level agreementsfor onboarding/offboarding and help requests
- Generate weekly/monthly reports on operational efficiency and issue resolution
metrics - Identify process gaps and suggest continuous improvement initiatives
Who you are
- Strong understanding of HR processes and local labor laws
- Excellent communication and stakeholder management skills
- Comfortable working in a fast-paced global environment
- Familiarity with HR systems (e.g. Zoho People BambooHR or similar) is a plus
#LI-SL3
Required Experience:
Exec
Employment Type
Full Time
