Service Manager
Service Manager
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Job Description
Now Hiring: Driven Service Manager Lead a High-Performing Team Elevate the Customer Experience and Keep the Shop Running at Full Throttle
Lead the Charge Drive Excellence in Service Team Performance and Customer Satisfaction!
Were looking for a motivated experienced and customer-focused Service Manager to take the wheel of our high-performing service this leadership role youll be the driving force behind daily operationsmanaging technicians advisors and workflow while delivering a best-in-class experience for every customer who walks through our doors.
At the 401 Group of Companies we want to focus on not who you are but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers trendsetters creators do-ers catalysts go-getters and influential leaders in all aspects of who they aspire to be daily.
Location: 353 Manitou Dr Kitchener ON
Compensation: Up to $120000 per year
As part of the 401 Group of Companies Baywest Mitsubishi is dedicated to setting new standards of excellence in the automotive industry. With consistent growth and a strong focus on innovation we are looking for someone who is enthusiastic about the opportunity to contribute to continued success in the role of Service Manager.
In this position The Service Manager will play a pivotal role in overseeing and optimizing operations at the Baywest Mitsubishi location. Responsibilities include managing the service department leading a team of dedicated employees to deliver exceptional service and building strong customer relationships.
What You Will Be Doing:
- Responsible for-profit management - must examine department financial statements
including expenses and revenue to ensure the departments profitability - Develop and maintain a culture that values excellent customer service through effective
training supervision coaching and talent management of a champion winning team
Review and implement Service Centre policies and procedures that improve the customer
experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Ordering parts with company and OEM guidelines
Knowledge of parts pricing procedures
Understand and maintain OEM & Aftersales warranty platforms and process
Establish and maintain good relationships with wholesale customers
Professionally and effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Oversee multiple Service and Parts departments and ensure that the department is properly
staffed providing coverage during all scheduled business hours
Maintain an active parts and accessories inventory with appropriate days of supply
minimizing obsolescence and improving turnover rates
Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate
warranty 10 bin clean and presentable merchandising areas including parts storage.
Ensure the highest level of customer satisfaction
Report any non-compliant issues directly and immediately to the management
Manage cash and credit/debit receipts per company policy
Manage the Reynolds system and ensure that all parts orders are properly received tracked
stored and invoiced accurately
Perform physical inventory counts as required which may be required during off business
hours
Other duties as assigned by Management & Executive Team
What You Bring to the Table:
- 12 Grade Diploma or GED
- Minimum 5years experiencein the automotive service industry
- Minimum of 3 years of management experience in the automotive industry
- Excellent communication interpersonal and time management skills
- Ability to adapt to a changing environment and meet deadlines
- Strong computer & leadership skills
- Automotive Technicians License is an asset
- Good communication skills and attention to detail
- Must have the ability to multi-task and work under pressure
- Must be willing to be flexible with work schedule
So why work for us
- The 401 Group of Companies is privately owned and 100% Canadian
- 40 State-of-the-art facilities including a Google-like call centre and an 80000 sq. ft. centralized service Hub
- A fun fast-paced and high-energy work environment with exciting initiatives and rewarding perks.
- Personalized coaching mentoring and training focused on both individual growth and team success.
- Empowering you to grow with meaningful career path planning and advancement opportunities.
- Health & wellness benefit enrollment opportunities
- Employee referral bonus opportunities
- Enjoy exclusive employee pricing on automotive parts and service along with a special discount at the Blackshop Restaurant and Wine Bar.
- Perkopolis Enrollment
- On-site Parking
The 401 Group of Companies is proud to be recognized as one of Canadas fastest growing Elite Business Management Groups offering a full line of automotive recreational vehicle powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge Ontario. Our brands include but arent limited to Kia Mitsubishi Volkswagen Hyundai Subaru Honda Nissan Toyota Chrysler Jeep Dodge Ram Buick GMC Yamaha 401 Auto Financing CampMart and Grand River Boats.
If you have a growth mindset like us wed love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation please contact HR or
We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive we are unable to confirm the receipt of individual applications or resumes.
Required Experience:
Manager
Employment Type
Full-Time
