Sr. NOC Agent - on-site
Sr. NOC Agent - on-site
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Job Description
Key Responsibilities:
Monitor network systems servers and applications using monitoring tools and dashboards.
Respond to alerts and incidents performing initial diagnostics and troubleshooting.
Escalate unresolved or critical issues to appropriate technical teams.
Document incidents actions taken and resolutions in the ticketing system.
Perform routine system checks and maintenance tasks.
Collaborate with internal teams to ensure timely resolution of issues.
Follow standard operating procedures (SOPs) and contribute to their improvement.
Provide shift handovers and maintain accurate logs of ongoing issues.
Required Skills and Qualifications:
Experience in a NOC IT support or network monitoring role.
Understanding of networking concepts (TCP/IP DNS VPN firewalls).
Familiarity with monitoring tools (e.g. SolarWinds Nagios Zabbix PRTG).
Strong analytical and problem-solving skills.
Experience managing IT incidents and escalations
Ability to work in a fast-paced 24/7 environment (including nights/weekends if required).
Excellent communication and documentation skills.
Preferred Qualifications:
Certifications such as CompTIA Network CCNA or equivalent.
Experience with Linux/Unix and Windows server environments.
Knowledge of cloud platforms (AWS Azure GCP) and virtualization technologies.
Familiarity with ITIL practices and incident management frameworks.
Required Experience:
Senior IC
Employment Type
Full Time
