Clinic Operations Coordinator: Genetics Assistant

Description

Who we are

TELUS Health Care Centres is a connected network of best-in-class medical centres where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Healths innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Precision medicine
• Easy access to a broad range of services in preventive health primary care mental health and occupational health

Our vision is to unite our best-in-class health practices to strengthen our connected care offerings for Canadians. Through the combination of our leading-edge medical clinics and digitization of healthcare we can effectively deliver services that enable Canadas workforce their families and individuals to take better care of themselves.

Our team and what well accomplish together

At TELUS Health Care Centres we have a mission to deliver the best in proactive healthcare to our customers across the country. As part of that goal we want to offer top-of-class services that are rooted in empathy and technology always putting the clients well-being first.

We are looking for an energetic and highly motivated Clinic Operations Coordinator to join our growing genetic team at TELUS Health. The ideal candidate will be extremely organized with a high attention to detail supporting our Genetic Counsellors and providing high quality patient experiences. They will contribute to our Genetics program by assisting with patient inquiries scheduling genetic testing coordination and administrative tasks. This is a primarily remote position with the opportunity for on-site work at one of our TELUS Health Care Centre locations.

What youll do

As a member of the Clinical Services team you will be a key contributor to our Genetics program where you will:

• Review and respond to patient and staff inquiries related to our genetic services; triage to Genetic Counsellor as appropriate
• Work with genetics team to support the development/management of Genetic Counsellor schedules including appointment scheduling
• Assist with coordinating genetic testing including invoicing the shipment and tracking of home sample collection kits and subsequent referrals alongside theGenetic Counsellor
• Assist with patient chart review and case preparation for Genetic Counsellor and other clinicians as directed
• Assist with patient interpretation letters regarding test results
• Provide reminder phone calls/emails to patients and the genetics team as needed
• Compose and prepare correspondence presentations and additional materials as needed with the support of the Genetic Counsellor
• Upload documents into the electronic medical record system
• Input data maintain and audit databases
• Perform other program related tasks including developing clinical materials creating databases and clinical research depending on applicant skill and interest
• Perform other duties as appropriate

Qualifications

What you bring

• Bachelors degree in a biological/health science or an equivalent combination of education
• Strong interest/knowledge in the field of genetic counselling through university coursework employment volunteer work or job shadowing
• Engaged proactive and compassionate about delivering high quality patient experience
• Ability to juggle multiple priorities
• Extremely organized with a high attention to detail with specific attention paid to accurately recording data
• Critical thinking and problem solving skills
• Tech-savvy comfortable working within different softwares and programs including but not limited to EMRs Google Workspace and Microsoft
• Excellent written and verbal communication skills
• Comfort working independently and within a team environment

Great-to-haves

• Bilingual professional proficiency in both English and French (preferred)
• Competitive candidates will have experience in a genetics specialty clinic
• Experience in performing and critiquing scientific literature searches
• Experience with peer support or counselling

Advanced knowledge of English is required because you will on a regular basis interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.

#LI-Hybrid