Bilingual Life Claims Assessor
Bilingual Life Claims Assessor
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Job Description
The Group Benefits Life Claims team is looking for a customer-focused forward-thinking individual with strong decision-making abilities to join the team as Group Life Claims Assessor.Reporting to the Associate Manager Life Claims you will be responsible for the overall review assessment calculation and final decision on Group Life AD&D Survivor Income claims as well as Compassionate Assistance Program Loans.
Your ability to demonstrate empathy for grieving families while maintaining a level of professionalism and customer focus is a must in this role.
Responsibilities:
Review of plan member or dependent coverage and eligibility
Confirmation of the contract provisions in effect for each claim
Verification of enrolment and beneficiary information
Review of proof of death (loss) documents
Review of supporting medicalpoliceinvestigative reports
Calculation of eligible benefit
Preparation of claims system records vital to record and pay the claim.
Communicate decisions to claimants or beneficiaries and group clients
Assist plan sponsors with queries regarding beneficiary appointments on enrolment and requirements for submission of claim
Provide support to beneficiaries/family members in acquiring necessary documentation.
Required Qualification:
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Strong Microsoft Office skills (Outlook Teams MS Word and Excel)
Ability to demonstrate empathy for grieving families
Preferred Qualifications:
Validated experience within Insurance industry specifically with Group Benefits preferred
Previous Life/disability claims experience would be beneficial
Understanding of medical terminology
Interpretation of contractual wording
Excellent communication skills with the ability to influence internal and external clients at all levels
Excellent judgment - the ability to recognize quickly what needs to be done in order to satisfy the expectations
Proven analytical organization time management and decision-making skills
Ability to work efficiently individually and with a team
Proven track record to prioritize and meet deadlines and specific turn-around times
Flexibility to adapt to change and work additional hours as business needs require
Ability to assess risk with each decision
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Quebec - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$44775.00 CAD - $74625.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Employment Type
Full-Time
