Operations Associate - Clinical

Mochi Healths mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers access the right medications and take control of their health with transparency and trust.

Over the past few years we have experienced rapid growth by combining operational excellence clinical expertise and innovative technology to deliver care that is more human intuitive and effective. From pharmacy pricing transparency and personalized medication management to long-term medical record access and community-based chronic illness support Mochi is creating a new model of care that empowers patients providers and pharmacies alike.

We believe the future of healthcare is personal and we are building the technology to power it. At Mochi Health you will join a team that values inclusivity collaboration and bold thinking and you will have the opportunity to do the most meaningful work of your career.

$100000 - $150000
Full-time / Onsite (5 days/week)

About The Role

Were looking for independently driven and detail-oriented individuals to join our team in Clinical this role youll be at the heart of our clinical workflows ensuring seamless care coordination optimizing processes and driving data-backed improvements. Youll work closely with our Clinical Product Care and Data teams to enhance provider support and improve patient outcomes.

What Youll Do

• Optimize clinical workflows by identifying inefficiencies implementing solutions and continuously improving care coordination.
• Analyze performance data using SQL and other tools to track provider KPIs surface key insights and drive data-informed decisions.
• Collaborate cross-functionally with Clinical Product Care and Data teams to develop strategies that enhance patient and provider experiences.
• Act as a key liaison for providers ensuring their concerns are addressed feedback is gathered and workflows are streamlined.
• Support innovation in care delivery researching best practices and industry trends to help shape Mochis clinical roadmap.
• Manage and update provider content including communication training resources and
• workflows
• Foster a team-first mindset: humility collaboration and partnership are key

Who You Are

• 0 - 2 years of experience
• Bachelors Degree in STEM or related field
• Comfortable working full-time in-office in our downtown San Francisco office.
• Exceptional written and verbal communication skillsknow how when and what to communicate with confidence and clarity
• Experience working across teams and building relationships with both internal and external stakeholders
• Analytical and detail-oriented with a proactive approach to solving problems.
• A strong communicator who thrives in a fast-paced collaborative environment.

Life at Mochi

At Mochi we believe your best work happens when you feel your bestso weve designed an environment that fuels your creativity supports your growth and makes every day exciting.

Daily Meals and Espresso Bar - Breakfast lunch and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits

Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create

Profitable and Rapid Growth - Were scaling fast with financial discipline and long-term vision. No VC constraints just sustainable momentum and smart decisions

High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

World-Class Team - Collaborate with teammates from Tesla SpaceX Citadel Harvard IIT and more. We value excellence humility and empathy in equal measure

Comprehensive Benefits - 401(k) with match generous time off life insurance and high-quality medical dental and vision plans.

Time to RechargeEnjoy unlimited PTO generous company holidays and true flexibility. We trust you to take the time you need to rest reset and thrive.

Wellness FirstFrom weekly mindfulness sessions to group workouts and fitness perks your physical and mental health are top priority

Team Socials and Community - We make time to connect through regular socials happy hours and spontaneous events. Our stocked kitchen doesnt hurt either

Downtown SF HQ - Our San Francisco office is just steps from BART Muni and great food. Its designed for deep work and casual collaboration

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The base salary for this full-time position ranges from $100000 to $150000 in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors such as job-related skills experience relevant education or training and location.

#LI-Onsite #LI-AK1

Workplace Policy

Mochi Health is an in-person company for roles based in our San Francisco CA and Kirkland WA offices. Our team works together in person five days a week to foster collaboration innovation and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

For office-based roles the standard schedule is Monday through Friday 9:00 a.m. to 7:00 p.m. Actual hours may vary depending on business needs and role responsibilities. All employees receive meal and rest breaks in accordance with applicable state and local laws.

For designated remote roles this in-person policy does not apply.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran disability status or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment including hiring.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability please contact us at .