Patient Access Officer
Patient Access Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Patient Access Officer Business Office
Full Time 80 Hours Per Pay Period Day Shift
Covenant Health Overview:
Covenant Health is the regions top-performing healthcare network with 10hospitalsoutpatient and specialtyservicesandCovenant Medical Group our areas fastest-growing physician practice division. Headquartered in Knoxville Covenant Health is a community-owned integrated healthcare delivery system and the areas largest employer. Our more than 11000 employees volunteers and 1500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes Best Employer seven times.
Position Summary:
The Patient Access Officer of Revenue Cycle Patient Access Services is responsible for strategic leadership operational oversight and continuous improvement of all patient access functions. This role ensures an exceptional patient experience while optimizing financial clearance front-end revenue cycle performance and regulatory compliance.
The Patient Access Officer will lead initiatives to enhance patient registration insurance verification pre-certification financial clearance financial counseling scheduling and patient experience while driving technology optimization and process efficiency.
Responsibilities
Maintain strong relationships with payers when needed vendors and internal stakeholders to optimize financial clearance and reimbursement processes.
Coordinate and collaborate with key stakeholders outside of Revenue Cycle to ensure strategic alignment with broader organizational goals and objectives.
Partner with clinical and operational leaders to improve revenue cycle outcomes.
- Oversee the development of Patient Access strategies policies and procedures.
- Provide strategic oversight for all patient access functions ensuring alignment with organizations revenue cycle goals.
- Develop and execute initiatives that enhance efficiency financial performance and patient satisfaction in collaboration with leadership.
- Maintain a collaborative relationship with middle and back revenue cycle leadership ensuring that revenue cycle functions are a cohesive unit optimizing positive impact to organization.
- Provide strategic vision and direction to effectively manage industry shifts regulatory changes and rising cost pressures.
- Manage direct oversee and approve budget development for operational areas while monitoring financial performance and developing action plans in order to remediate variances.
Front-End Revenue Cycle Management
- Oversee registration insurance verification pre-certification financial clearance financial counseling scheduling and patient access related patient experience.
- Ensure compliance with federal state and payer regulations while implementing industry best practices.
Technology & Workflow Optimization
- Maximize the use of front-end technology solutions for registration insurance verification pre-certification financial clearance financial counseling and scheduling to improve efficiency and facilitate information accuracy optimize the patient experience and clean claims processing.
- Identify opportunities for automation and digital access enhancements.
Performance Improvement & Data-Driven Decision Making
- Analyze key performance indicators (KPIs) related to patient access scheduling denials prevention and revenue cycle performance to determine Patient Access impact on KPIs and organizations financial health.
- Lead initiatives to reduce registration and authorization-related denials.
Leadership & Workforce Development
- Directly manage patient access leadership teams fostering a culture of accountability collaboration trust continuous improvement and staff growth aligning with organizations standards and behaviors mission and vision.
- Identify and mentor future organizational leads.
Stakeholder & Vendor Collaboration
Qualifications
Minimum Education:
Bachelors degree in Healthcare Administration Business Administration with Healthcare or Finance Concentration or equivalent management experience.
Minimum Experience:
Eight (8) years of increasing revenue cycle management responsibility or related work experience required which includes a minimum of five (5) years of Patient Access experience.
Licensure Requirement:
None.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
