People Operations Generalist

Mochi Healths mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers access the right medications and take control of their health with transparency and trust.

Over the past few years we have experienced rapid growth by combining operational excellence clinical expertise and innovative technology to deliver care that is more human intuitive and effective. From pharmacy pricing transparency and personalized medication management to long-term medical record access and community-based chronic illness support Mochi is creating a new model of care that empowers patients providers and pharmacies alike.

We believe the future of healthcare is personal and we are building the technology to power it. At Mochi Health you will join a team that values inclusivity collaboration and bold thinking and you will have the opportunity to do the most meaningful work of your career.

$90000 - $110000
Full-time / Onsite (5-days)

About The Role

As the People Operations Generalist at Mochi Health youll play a critical role in ensuring the smooth operation of our People function. Youll take ownership of key systems processes and policies that support our expanding multi-state team. From managing HRIS benefits and compliance to overseeing onboarding offboarding and payroll support youll focus on creating workflows that are accurate scalable and efficient. This role is ideal for someone who thrives on organization values clean and reliable data and approaches challenges with a systems-driven mindset. Youll collaborate closely with both our business and clinical teams to enhance the employee experience and ensure our infrastructure grows responsibly alongside the company.

What Youll Do

• Own and optimize our HRIS and people systems (e.g. BambooHR Ease and more)

• Audit clean and maintain employee data for accuracy and compliance

• Automate repetitive tasks and build scalable processes

• Administer employee benefits (health dental vision leave programs)

• Support payroll processes including pre-payroll audits tax documentation and status changes

• Partner with vendors to troubleshoot issues and ensure accurate deductions

• Ensure ongoing compliance with federal state and local employment laws (especially in multi-state contexts)

• Maintain up-to-date policies employee handbooks and legal postings

• Conduct internal audits and manage sensitive documentation securely

• Coordinate end-to-end onboarding for new hires (system access welcome kits benefits setup)

• Continuously improve employee lifecycle touchpoints for quality and consistency

• Be the first line of support for employee questions around HR policies benefits and time off

• Help resolve employee relations issues with discretion and empathy

Who You Are

• 2 years in a People Ops or HR Generalist role ideally in a high-growth CA-based and/or multi-state setting

• Hands-on experience with HRIS and payroll systems (e.g. BambooHR ADP Gusto)

• Proven ability to support payroll benefits administration and HR compliance

• Systems thinker with a love for process structure and automation

• Thrives on clean data accurate records and operational efficiency

• Detail-oriented and self-motivated; you dont drop balls and you always follow through

• An excellent communicator capable of effectively collaborating with employees managers and external vendors

• Confident navigating U.S. employment law especially across multiple states

• Experience scaling HR systems at an early-stage startup

Nice to Have

• Experience supporting healthcare or telehealth teams

• Familiarity with payroll tax filings COBRA and ACA reporting

• HR certification (e.g. SHRM-CP PHR)

• Exposure to compensation planning or employee engagement programs

Life at Mochi

At Mochi Health we believe you do your best work when you feel your best. From thoughtfully designed perks and healthcare options to high-impact work and real ownership everything here is built to support you.

Daily Meals and Espresso Bar -Breakfast lunch and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

Pre-Tax Commuter Perks -Save on transit and parking through pre-tax commuter benefits

Top-of-Market Compensation -We offer competitive salaries along with generous equity packages so you can share in the success you help create

Profitable and Rapid Growth -Were scaling fast with financial discipline and long-term vision. No VC constraints just sustainable momentum and smart decisions

High-Impact Work -Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

World-Class Team -Collaborate with teammates from Tesla SpaceX Citadel Harvard IIT and more. We value excellence humility and empathy in equal measure

Comprehensive Benefits -401(k) with match generous time off life insurance and high-quality medical dental and vision plans.

Time to RechargeEnjoy unlimited PTO generous company holidays and true flexibility. We trust you to take the time you need to rest reset and thrive.

Wellness FirstFrom weekly mindfulness sessions to group workouts and fitness perks your physical and mental health are top priority

Team Socials and Community -We make time to connect through regular socials happy hours and spontaneous events. Our stocked kitchen doesnt hurt either

Downtown SF HQ -Our San Francisco office is just steps from BART Muni and great food. Its designed for deep work and casual collaboration

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The base salary for this full-time position ranges from $90000 to $110000 in addition to benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors such as job-related skills experience relevant education or training and location.

#LI-Onsite #LI-PR1

Workplace Policy

Mochi Health is an in-person company for roles based in our San Francisco CA and Kirkland WA offices. Our team works together in person five days a week to foster collaboration innovation and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

For office-based roles the standard schedule is Monday through Friday 9:00 a.m. to 7:00 p.m. Actual hours may vary depending on business needs and role responsibilities. All employees receive meal and rest breaks in accordance with applicable state and local laws.

For designated remote roles this in-person policy does not apply.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran disability status or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment including hiring.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability please contact us at .