Job Title: ServiceNow Architect
Location: Brooklyn NY (Onsite)
Type: Contract Long Term
Job Description: we are seeking an experienced ServiceNow Architect to design implement and optimize enterprise ServiceNow solutions. The ideal candidate will have deep expertise in ServiceNow architecture strong understanding of ITSM/ITOM/ITAM modules and proven experience in leading ServiceNow platform implementations. You will work closely with business stakeholders technical teams and leadership to define best practices ensure scalable design and deliver high-quality ServiceNow solutions.
Key Responsibilities:
- Lead the architecture design and implementation of ServiceNow solutions across ITSM ITOM ITAM HRSD CSM or GRC modules.
- Define the ServiceNow platform strategy roadmap and governance.
- Collaborate with business stakeholders to translate requirements into scalable technical solutions.
- Ensure adherence to ServiceNow best practices security standards and performance optimization.
- Provide technical leadership and mentorship to ServiceNow developers and administrators.
- Design and implement integrations with external systems (REST SOAP APIs LDAP SSO etc.).
- Create and maintain technical documentation architecture diagrams and design patterns.
- Conduct code reviews and ensure delivery quality.
- Stay updated with latest ServiceNow releases and features advising stakeholders on platform capabilities.
Required Skills & Experience:
- 10 years of IT experience with at least 6 years in ServiceNow platform design and implementation.
- Proven expertise as a ServiceNow Architect leading large-scale implementations.
- Strong hands-on experience with ServiceNow ITSM ITOM ITBM ITAM and other modules.
- Experience with ServiceNow integrations (third-party tools APIs CMDB).
- Solid understanding of CMDB architecture data modeling and discovery patterns.
- Knowledge of ServiceNow scripting (JavaScript Glide API Business Rules UI Policies Client Scripts).
- Strong background in Agile/Scrum methodology for delivery.
- Excellent communication stakeholder management and leadership skills.
- ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist (CIS) preferred.
Nice to Have:
- Experience in ServiceNow HRSD CSM GRC Security Operations.
- Knowledge of cloud platforms (AWS Azure GCP) integrations with ServiceNow.
- Experience in migration and upgrade projects.