Network/Telecom Specialist / NG911 Administrative Specialist (Onsite)
Network/Telecom Specialist / NG911 Administrative Specialist (Onsite)
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Job Description
Job Title: Network/Telecom Specialist / NG911 Administrative Specialist (Onsite)
Location: Raleigh NC
Duration: 12 Months
Job Description:
The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network). This position assists the Tier I/II network technicians who monitor the hosted networks. Will provide incident response on the system(s) ticket narration document management and will communicate with internal and external customers site technicians and customers alike. Will provide support to assist with tracking problems through to resolution. This position additionally supports NMAC leadership as well as 911 fee documentation.
Skills:
Skill
Required/Desired
Amount
of Experience
Bachelors degree or 3 to 5 years in Information Technology Computer Science Business Administration or a combination of education and experience
Required
3
Years
Understanding of technologies operating systems networking
Required
3
Years
Knowledge and experience with Microsoft Excel
Required
3
Years
Self-motivated enthusiastic and able to handle multiple support cases
Required
3
Years
Strong writing skills to maintain organized documentation
Required
3
Years
Customer-oriented and capable of providing high levels of client satisfaction
Required
3
Years
Collaborate and work well with others and supporting a team Experience with VOIP technologies is a plus
Required
3
Years
Strong skills in time and calendar management for team and leadership
Required
3
Years
Knowledge of network cabling network classification and network topology
Required
3
Years
Employment Type
Full-time
