IT Support Technician
IT Support Technician
Posted on :
21-08-2025
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1 Vacancy
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Job Description
IT Support Technician
Location: Cambridge OH relocation assistance will be offered if needed
Direct-Hire & Full-Time
Growth Potential Great Benefits & 401K
We are seeking a hands-on IT Support Technician to provide frontline technical support assist with hardware deployments and contribute to maintaining a reliable IT infrastructure. This role offers a mix of end-user support and back-end IT responsibilities in a fast-paced team-driven environment.
Qualifications:
Essential Duties:
Education:
Location: Cambridge OH relocation assistance will be offered if needed
Direct-Hire & Full-Time
Growth Potential Great Benefits & 401K
We are seeking a hands-on IT Support Technician to provide frontline technical support assist with hardware deployments and contribute to maintaining a reliable IT infrastructure. This role offers a mix of end-user support and back-end IT responsibilities in a fast-paced team-driven environment.
Qualifications:
- At least 1-2 years in a help desk or entry-level IT support role ideally involving exposure to networked environments.
- Working knowledge of networking basics such as IP addressing DNS DHCP and an understanding of routers switches and firewalls.
- Familiarity with Windows operating systems and commonly used business software applications.
- Demonstrated ability to perform hardware repairs upgrades and installations.
- Experience supporting end-user provisioning including account creation permission setup and decommissioning processes.
- Strong communication skills and the ability to clearly explain technical concepts to non-technical users.
- Proven attention to detail and a methodical approach to problem-solving.
- Ability to thrive both independently and in collaborative settings.
Essential Duties:
- Handle day-to-day hardware tasks including setting up maintaining and replacing computers network devices and other peripherals.
- Deliver user-facing technical assistance responding to issues related to hardware failures software malfunctions and basic connectivity concerns.
- Prepare workstations and IT assets for deployment ensuring systems are properly configured and up to date.
- Support onboarding and offboarding workflows by configuring user accounts assigning appropriate system access and setting up required equipment.
- Assist in identifying and resolving basic network performance issues; escalate more complex incidents to senior IT personnel when necessary.
- Maintain documentation for troubleshooting procedures equipment configurations and system changes.
- Participate in IT process improvement projects and contribute ideas to enhance team effectiveness.
- Support compliance with security standards including user access control and network protocol adherence.
- Take on additional IT-related tasks or projects as needed.
Education:
- Associate degree in IT Computer Science or related field; relevant certifications or practical experience accepted.
Employment Type
Full-time
Key Skills
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