KCR Mixed LNS Manager
KCR Mixed LNS Manager
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Job Description
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management
and more.
Key Responsibilities:
Manage and drive the team for achieving the results assigned by the company.
Coordination with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner.
Collaborate with broker/shippers/consignees/carriers/etc. for timely resolution of customer issues and queries.
Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.
Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
Work with Commercial team to establish and strengthen customer relationships.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Take full responsibilities and end-to-end ownership of customer shipments and issues. Performed as per the agreed terms in Service Level Agreement Timely & Accurate deliverables as defined in SOPs / IOPs.
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPIs) & Global Operation Index (GOI)
Monitor and help improve the end customer KPIs resulting in customer delight.
Performed process component needed for LnS (bookings customs clearance trucking etc.
Booking Management
Broker Management
Carrier Management
Cargo Planning/ Receiving etc.
Accurate and timely reporting requested.
Who are we looking for:
Bachelors Degree in related filed.
Good command in English Be able to communicate verbally and in writing spontaneously
4-5 years experiences with international freight forwarding market experience in customs formality process and brokerage service of various transportation mode Import/ Export/ Freezone Ocean Air Domestic and cross border
Excellent Stakeholder management-interpersonal- and communication-skills
Energetic Well-organized and Self-Initiated
Analytical and problem-solving skills
Ability to work under pressurekeeping quality in focus
Strategic thinking in terms commercial growth accordance with compliance
Ability to manage a multi-layer team of teams
Ability to build team and network
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Employment Type
Full-Time
