Assistant Manager, Programme Management
Assistant Manager, Programme Management
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Job Description
Reporting to the Assistant Director the successful candidate will be responsible for all operational aspects of programme management and delivery of the assigned programmes within Nanyang Executive Education (NEE).
The key responsibilities include:
End-to-end programme management and delivery from responding to customer enquiries lead management processing of course applications and funding compliance paperwork to onsite support and liaising with different stakeholders such as course participants industry partners faculty from within and outside of NTU vendors and NTU colleagues in IT Finance etc.
Prompt and professional follow-up with enquiries from prospective clients/ participants to ensure positive experience
Able to prioritize roles and tasks when handling multiple programmes and high volume of applications with tight timelines.
Able to handle unexpected situations that may arise just before or during programme delivery and possess effective communications and problem-solving skills to resolve the situation.
Comfortable with technology and able to pivot to online platform or hybrid learning modes on short notice when required
Understand Skillsfuture funding framework to ensure compliance with SSG guidelines and regulations
Understand how to use data collected from programmes to draw insights improve operations and reporting and make decisions.
To assist in any project or improvement initiatives that will further enhance the efficiency and service delivery of NEE and to contribute ideas in this regard.
Requirements
Bachelors degree in any discipline
At least 4 years work experience in programme management event management or customer service role preferably from a fast-paced large organization or educational /CET environment.
Proficient in office software including MS Office Zoom Teams
Excellent interpersonal and communication skills (both verbal and written)
Ability to work independently as well as in a team
Able to multi-task in a fast-paced environment and pay attention to details
Pleasant disposition and professional in demeanour
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTURequired Experience:
Manager
Employment Type
Full-Time
