Customer Support Specialist with German
Customer Support Specialist with German
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Job Description
Location: Santos district Lisbon Portugal (on-site)
Employment: Full-time MondayFriday 07:3017:00
Role Overview
Were excited to offer a fantastic career opportunity for a German English Speaking Customer Support Specialist in Lisbon with a world-leading global employer known for its award-winning workplace culture and focus on professional this role youll support professionals in insurance and risk management assisting policyholders with queries related to health insurance benefits reimbursements and policy details. Your work will ensure exceptional service delivery and accurate record-keeping making a real difference to our customers.
Key Responsibilities
- Handle incoming inquiries from policyholders via phone and email in German and English.
- Provide accurate and timely support regarding insurance benefits reimbursements and policies.
- Maintain detailed and up-to-date records in line with company processes.
- Escalate complex issues when needed to ensure efficient resolution.
- Identify opportunities to improve processes and enhance the customer experience.
Qualifications
- Fluent in German and English (written and spoken).
- Strong interpersonal communication and problem-solving skills.
- Previous experience in customer service insurance or advisory roles is a plus.
- Comfortable managing multiple queries simultaneously and prioritising effectively.
Whats on Offer - Competitive salary with language and performance bonuses.
- Meal allowance and holiday bonuses.
- Medical and dental coverage after initial employment period.
- Relocation support including assistance with flights accommodation and local paperwork.
- Fully paid training and a Portuguese unfixed-term contract.
- Opportunity to grow within a global leader in customer experience management while living in vibrant Lisbon.
Diversity & Inclusion
We are committed to creating a culture that values diversity equity and inclusion. Applications are welcome from individuals of all backgrounds identities and experiences. Your skills ideas and drive to succeed matter most.
How to Apply
If you are passionate about lead generation fluent in German and eager to make an impact with a forward-thinking international company we invite you to apply. Submit your CV and a brief motivation in English or German outlining your relevant experience.
Employment Type
Full Time
