Manager, Procurement
Manager, Procurement
Posted on :
21-08-2025
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1 Vacancy
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Job Description
Cyara is the worlds leading Automated CX Assurance Platform provider enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands including Airbnb and NAB trust Cyara to deliver customer smiles at promise is Customer Smiles - Delivered at Scale and as a member of Cyaras team youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out:
Want to know what its really like to join Cyara Check out this link to meet some real Cyarans and read about their individual career journey with us: Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
TheManager Procurement will develop and implement long-term procurement strategies aligned with company objectives while guiding innovative solutions and ensuring compliance with industry best practices. This role requires a high level of collaboration with senior leadership across finance legal and operations (including Telco Cloud and NetOps teams).
Lets talk about the role and responsibilities:
- Build and scale procurement processes that support rapid company growth while maintaining cost efficiency and compliance.
- Negotiate and manage contracts with strategic vendors ensuring favorable terms and high ROI.
- Evaluate develop and refine procurement processes and models for efficiency innovation and risk mitigation.
- Partner cross-functionally with teams in finance legal information security IT and engineering to align procurement strategies with technical and operational needs.
- Manage supplier relationships performance and risk including vendor evaluations and quarterly business reviews.
- Coordinate budgeting and forecasting efforts related to procurement and vendor spend; drive transparency and cost control.
- Identify cost-saving opportunities through spend analysis vendor consolidation and renegotiation.
- Collaborate with key financial and business leaders on strategic vendor relationship opportunities.
- Oversee implementation and optimization of procurement systems workflows and policy adherence including compliance with applicable regulations and standards in the Companys various geographies and industries.
- Manage and mentor procurement team members supporting growth and alignment with business priorities.
- Track key metrics (e.g. cost savings vendor utilization renewal timelines) and present insights to senior leadership.
Lets talk about your skills/expertise:
- Bachelors degree and 10 years of related experience
- Proven leadership experience managing and growing procurement teams.
- Demonstrated expertise in global procurement operations and cost optimization.
- Strong negotiation and vendor management skills with experience handling high-value contracts and strategic supplier partnerships.
- Advanced understanding of financial principles budgeting and cost analysis as they relate to procurement.
- Familiarity with compliance and regulatory requirements within procurement and supply chain.
- Strong understanding of software licensing models SaaS contract structures and cloud cost management.
- Demonstrated ability to build procurement operations in a high-growth dynamic startup or scale-up setting.
- Excellent negotiation and vendor management skills with a track record of driving strategic sourcing success.
- Familiarity with procurement systems (e.g. Coupa Zip Airbase SAP Concur) and contract management platforms.
- Collaborative data-driven and comfortable working across technical and non-technical teams.
- Excellent analytical communication and decision-making skills.
Why you should join us:
At Cyara youll have the opportunity to work with a group of people who share common goals are driven by a similar passion and valuethe expertise of their peers. Cyaraiscommittedto beingan equal opportunity employerfocused on building and maintaining a diverse inclusive and authentic workplace; and awork environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve this opportunity comes the chance to enjoy a flexible work environment competitive compensation and a work culture thats results-oriented fast-paced and focused on continuous improvement whilst maintaining a family first team oriented and ever positive atmosphere.
Cyara cares for its own - youll feel that on your first day - and youll get the chance to work for a global growing company and an all-inclusive team of innovators.
Interested Know someone who might be Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
Required Experience:
Manager
Employment Type
Full Time
Department / Functional Area
Key Skills
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