Functional Analyst - Digital, Assisted & Customer Interactions
Functional Analyst - Digital, Assisted & Customer Interactions
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1 Vacancy
Job Description
Who are we
At ING we strive to become the best mobile bank on the continent. The Tribe Digital Assisted & Customer Interactions is responsible for achieving our digital sales goals and for managing and improving all digital interactions with our addition with more than 70 data analysts and data scientists we are accelerating the transition to a fully data-driven organization. You will be working in a team of data analysts and engineers that manage the DataMart of our tribe.
Who are we looking for
We are looking for an experienced Functional Analyst with a background in data modeling and databases preferably with experience in web and app data. This role is ideal for someone who thrives on deep specialist work and enjoys independently solving complex problems. You will play a key role in translating business needs into functional solutions. You can identify and translate user problems and requirements into the right functional specifications. You will work closely with stakeholders to build test and implement systems that help ING truly extract value from data.
As a Functional Analyst you:
Have experience analyzing and detailing functional needs of internal and external stakeholders
Are skilled in writing user stories functional specifications and process models
Work independently precisely and in a structured way
Communicate clearly with both technical teams and non-technical stakeholders
Proactively identify opportunities for improvement in processes and systems
Do you have a passion for data and are you ready to make an impact Do you enjoy solving problems and want to continue developing yourself Then we are looking for you!
Your skills and experience:
A Masters degree in a relevant field (e.g. Computer Science Business Administration)
5 years of work experience including at least 3 years as a Functional Analyst
Strong analytical and problem-solving skills
Demonstrable experience with web and app data (e.g. Adobe Analytics) is a plus
You enjoy specialist work
You work independently and take ownership of your tasks
Experience with query languages (e.g. SQL SAS)
What do we offer
We offer a full-time 36-hour position in a dynamic environment. Youll have the opportunity to work in a modern agile organization with smart and friendly colleagues and many opportunities to develop both your technical and personal skills. Every three weeks our 70 data analysts come together to learn from and with each other.
Benefits of working at ING include:
A competitive salary aligned with your skills and experience
A 36-hour work week
2427 vacation days depending on your contract
A 13th-month salary and 8% holiday allowance
Individual Savings Contribution (BIS) 3.5% of your gross annual salary
Flexible working hours and hybrid working options
A mobility card: choose your mode of transport for commuting each day with free public transport on weekends
A pension plan
Personal growth opportunities and challenging work with endless possibilities
An informal work environment with a diverse group of innovative colleagues
Excited Click the Apply button!
Tell us why youre the one were looking for: how will you use your experience to make ING even better Please include both your CV and a motivation letter.
More information
Contact Jeroen Maassen van den Brink () for questions.
Required Experience:
IC
Employment Type
Full-Time
