Associate Support Analyst, Salesforce
Associate Support Analyst, Salesforce
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Job Description
Reporting to the Enterprise Application Technology Manager the Associate Support Analyst Salesforce will be responsible for providing technical support to Salesforce users and collaborate closely with Product and Engineering teams to provide world-class service. The ideal candidate will possess strong technical knowledge excellent communication skills and the ability to work independently.
About this roll* (Responsibilities)
- Provide technical support company-wide for Salesforce and integrated tools
- Troubleshoot common issues and direct users through corrective steps
- Communicate effectively with users to understand issues and offer solutions
- Identify system bugs and begin initial triage
- Collaborate with product teams on system issues
- Support all aspects of user and license management including new user setup and access requests
- Ready to work in US time zone
Do you have the right ingredients* (Requirements)
- Certified Salesforce Administrator
- Salesforce product knowledge and hands-on experience with Sales Cloud and Service Cloud
- Ability to collaborate virtually
- Superior problem-solving capabilities
- Customer service mindset
- Keeps apprised of new technologies and system updates
Special Sauce*: (Nice to have non-essential skills)
- Two-year degree or higher from an accredited institution
- Experience with ServiceNow or other ticketing systems
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
IC
Employment Type
Full Time
