WFA - SPE, SME & TL

Unit: Employee Experience Services (EES)

Job Title: HR Workforce Admin

Level: SPE/SME

Location: Hyderabad India

Type of position: Full time

Reports to: Team Lead

Responsible for: Delivering Hire to Retire HR service

Role brief

Workday Workforce Admin manages the Workday HCM system ensuring accurate employee data assisting

with data changes generating reports and supporting users. They handle system configurations data

security compliance and integrations with other systems. This role is essential for efficient HR operations

and supporting organizational goals.

Core Responsibilities

Service Dates Management:

Calculate update and maintain adjusted and continuous service dates in Workday.

Work Authorization Tracking:

Maintain Workday reports to track missing and expired work authorizations

New Hire Management:

Rescind or terminate new hires for confirmed no-shows based on start dates.

Analyse and communicate the impacts on upstream and downstream domains (e.g.

Benefits/Aon).

Send cancellation notices for rescinded or terminated hires to downstream

systems/vendors via in-scope domains and integrations.

Coordinate with downstream in-scope domains as applicable.

Contingent Worker Management:

Analyse and process the setup and termination of contingent workers.

Accept and track supporting documentation including resignation letters from employees.

Data Management:

Manage and execute Enterprise Interface Builder (EIB) and MLT loads including

troubleshooting and escalating load errors or data issues.

Utilize standardized templates for mass data upload transactions.

Ensuring the accuracy and integrity of employee data within the system. This includes data

entry updates and audits.

System Administration:

Managing and maintaining the Workday HCM system including configuration security

and user access.

Reporting and Analytics:

Generating and analysing reports to provide insights into workforce metrics such as

headcount turnover and employee performance.

Severance administration:

Maintaining severance policies and procedures in alignment with company guidelines and

legal requirements.

Determining the appropriate severance pay and benefits based on factors like tenure

position and company policies.

Preparing and distributing necessary documentation such as severance agreements and

release forms.

Ensuring all severance processes comply with labor laws and regulations to mitigate legal

risks.

Providing support and guidance to departing employees addressing their questions and

concerns regarding their severance packages.

Working closely with HR legal and finance departments to ensure a smooth and efficient

severance process.

Knowledge Skills and Abilities

Experience in HR Helpdesk role delivering services preferably HR and from a shared service center

environment. (SME 5 years SPE – 3 years)

Passion for delivering great employee experience

Fluent in English.

Experience working with Workday and workflow systems (ServiceNow)

Strong problem-solving skills ability to manage conflict and attention to detail

Need to be passionate about employee experience be energetic and drive and efficiently manage

resolution of every employee query.

Open to work in Rotational shifts

Education and work experience requirements

Graduate or MBA in Human Resources or equivalent

3-7 years of work experience in HR Hire to Retire functions.