Operations Officer (Junior) â Credit Officer
Operations Officer (Junior) â Credit Officer
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Job Description
Category/Profile: S40 Transversal Business Functions / Operations Officer Junior
Location: Alpha Credit Building Rue Montagne du Parc 8 1000 Brussels
Start Date: 30/06/2025 End Date: 31/01/2026
Work Mode: 50% onsite / 50% homeworking (after 3 months)
First point of contact for client credit requests. Manage the process from introduction to finalization combining customer advice sales and operational checks.
Key Responsibilities-
Process and follow up credit requests by phone.
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Advise clients on best-suited financial products; perform cross-selling/upselling.
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Inform clients about request status.
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Verify contracts documents legal mentions and signatures for compliance.
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Ensure fund transfers and resolve dossier issues.
Languages
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Dutch: Fluent French: Fluent English: Strong knowledge
Education
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No specific degree required
Experience
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Mandatory: MS Office
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Preferable: Call center banking or credit experience
Primary (Mandatory)
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MS Office
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Fluent Dutch & French; strong English
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Commercial/sales mindset; client orientation
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Telephone communication
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Stress resilience team player
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Autonomous structured accurate rigorous
Secondary (Preferable)
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Call center experience
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Banking/credit knowledge
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Compliance checks (contracts legal mentions signatures)
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Problem solving in dossier management
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Cross-selling / financial advisory approach
Soft Skills
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Strong commercial spirit and client focus
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Stress resistant and precise
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Autonomous yet team-oriented
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Enthusiastic about client phone interaction
Employment Type
Full-time
