Manager, Commercial Customer Success (French-speaking) - Dublin
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Manager Customer Success
As Manager of Customer Success at Datadog youll directly shape the growth of Datadogs business in your region by leading a team that drives expansion retention and renewals. This is a high-impact role responsible for both coaching CSMs and owning the regional strategy for customer revenue. Youll guide the team through a pivotal phase of evolution (and EMEAs best year to date) ensuring theyre equipped to deepen customer relationships identify growth opportunities and execute with precision. Success means not only hitting numbers but also building a high-performing team where people thrive professionally and personally accounts expand and Datadogs value is consistently realised by customers across the region.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What Youll Do:
- Manage lead mentor and train a team of Customer Success Managers
- Coach your team to proactively build relationships with customers with the goal of retaining and growing customer footprint
- Identify growth opportunities within assigned accounts and ensure high renewal rates
- Serve as escalation point between customers and internal Datadog teams to ensure customer success and adoption
- Act as an internal advocate for our customers putting their best interests first
Who You Are:
- Experienced in 5 years in a Customer Success or Account Management role in the SaaS space
- Full French-language proficiency required as leader for the France region
- 2 years experience managing a high performing team of Customer Success Managers
- Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
- Able to complete and influence the full cycle sales process
- Knowledgeable about the B2B tech space or with subscription based software preferred
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development product training and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture opportunity to join our Community Guilds
- Generous and competitive benefits package
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Manager
Key Skills
- Forecasting
- Hyperion
- Cost Management
- Construction Estimating
- QlikView
- Bus Driving
- Analysis Skills
- HubSpot
- Salesforce
- Market Research
- negotiation
- Financial Planning
