AI Specialist
AI Specialist
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
AI Specialist
You will be tasked with resolving high-level trust and safety cases by applying new and developing policy guidelines. You will be a decision maker on complex cases reasoning out and assessing practical solutions. You will have the ability to follow complex policies test and analyse their application and think critically about the implementation and development of new guidelines.
You will also work on testing new AI model features training the AI to respond appropriately to user input testing for vulnerability in response generation and improving the AI interaction style for various contexts.
This is a chance to work in an exciting and dynamic growth area with exposure to new technologies and interesting projects.
Responsibilities:
Handling of high-level policy moderation and compliance cases
Critical analysis of policy application to find the best case outcome
Effectively propose solutions demonstrating a proactive mindset
Identify correct risk treatment based on processes and risk level documenting and escalating where needed
AI model Supervised Learning - categorize assess and label user-generated prompts to refine model outputs
Rewrite machine-generated text to comply with policy
RLHF output labeling - evaluate and rate prompt-generation pairs
A/B testing - compare the output from different models
Adversarial testing - red teaming to identify undesired behavior biases and jailbreaks
Collaborate and communicate effectively with cross functional teams
Contribute to the advancement of the teams processes efficiencies and best practices
Collaborate on client projects and new business opportunities
Role Requirements:
Knowledge of Generative AI and its applications
Knowledge of product review and appeals processes
Strong analytical thinking decision making and communicate skills
Adaptive and flexible mindset ability to work with process and information changes
Policy interpretation and application experience
Willingness to work with sensitive content
Excellent written English skills careful attention to grammar and syntax
Excellent copy writing and reviewing skills
Demonstrated ability to work independently and as a remote team player
Must be willing to participate in a background screening
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet Microsoft Office)
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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