Product Operations - Program Design Specialist
Product Operations - Program Design Specialist
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Job Description
Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Klikpajak Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to#ElevateThroughImpactand raise Indonesias software standard.
Job Description:
As part of our mission to help businesses improve productivity by taking care of their administrative work we are scaling quickly and need the right operational backbone to support that growth. Our Product Marketing Sales and Customer Success teams move fast and were looking for a Product Operations Program Design Specialist who will design and run the program to improve how we build products launch them and deliver value to our customers.
This role sits within our Product Ops team and focuses on building the internal tools dashboards and knowledge infrastructure that enable Product Managers Product Marketing and cross-functional partners to execute with clarity and speed.
If you thrive on bringing structure to complexity making cross-functional work feel effortless and helping teams deliver faster and smarter youll love this role.
Product Quality Enablement
- Design and optimize product development workflows to reduce ambiguity
- Establish quality guidelines review checklists and best practices
- Run post-launch retrospectives and ensure lessons learned are applied in future cycles
GTM Execution Support
- Partner with PMs and PMMs to define and enforce repeatable GTM playbooks
- Ensure launch deliverables are consistent and on time
- Identify bottlenecks in the process design the program evaluate and iterate the programs to reduce the blockers
Customer Engagement & Insights Support
- Coordinate with PMs and PMMs to recruit customer participants for interviews betas and feedback loops
- Partner with aftersales teams to surface customer advocates for case studies and testimonials
- Ensure customer insights and feedback are captured and circulated into PRDs and launch plans
Requirements:
Youll be the ideal candidate if you have:
- Proven experience in Product Operations or Program Management in a product-led company
- Strong skills in process design and cross-functional orchestration
- Great understanding of product development and GTM lifecycles
- Excellent communication facilitation and stakeholder management
Required Experience:
Unclear Seniority
Employment Type
Full-Time
