Customer Development Executive
Customer Development Executive
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Job Description
No Relocation Assistance Offered
Job Number#168157 - Hong Kong Hong Kong China
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!
Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.
Its a one-year contract role.
Job Summary
Provide support to Customer Development Team in establishing positive relationships with customers to support our strategic goals and enhance pet parent experience
Enhance effective promotion execution
Manage the relationship with customers and improve 6P KPIs across retail channels
Execute and implement customer specific plans JBP and promotional campaigns to drive demand and achieve commercial goals of sales market share margin within budget spend
Provide regular reports generation; Commercial 6P data tracking and market intelligence
Any other Ad Hoc commercial activities
Principal Duties and Responsibilities
%
Task
30%
Support in Customer Management and Coordination
Maintain and manage proactive communication with customers on general enquiries
Customer claims management including Credit notes and rebates handling
Communicate Daily Stock status to customer
Product Quality case communication and coordination
Return Handling coordination
Manage and coordinate Trade Announcements
30%
Support in Hills 6P Execution and Demand Generation Programs:
POSM Support handling and coordination
Procurement of commercial promotion needs
Vendor creation for promotional events
Assist to implement and enhance execution of 6P excellence
Support Demand Generation Manager to leverage customers databases to implement shopper programs and events
30%
Reporting Data Analytics to identify team opportunities:
6Ps Key Performance Indicators (KPIs) tracking
Promotion execution tracking monitoring maintenance
Update and help maintain customer sales reports and inventory management reports
Provide topline highlights to sales reports (internal and external reports); coordinate with Customer Development Team on key corrective areas needs on weekly basis e.g. Distribution
10%
Market Intelligence Tracking
Competitors online and instore activities monitoring
100
Total Percent (not to exceed 100%)
This is not an exhaustive list of duties or functions. Job task will be assigned based on business needs.
Education/ Experience Requirements
Undergraduate holder in business administration or related field
Professional experience in the similar area preferable experience in FMCG retail (FMCG) nutrition pet food business is a plus
Expected Areas of Skills
Strong computer skills in Google suites and Excel
Excellent communication skills (internal and external all levels)
Strong customer service skills.
Data entry experience
Proven experience to quickly analyze and interpret data thoroughly in complex and changing systems
Innovative and willing to continually drive process improvements
Excellent attention to detail and organization skills required.
Demonstrated ability to effectively manage processes.
Ability to think systemically and to identify and resolve problems.
Ability to manage stressful situations effectively and maintain a positive attitude
Collaborated and works effectively across functions
Proactive Eager to learn & Responsible
On-time completion of work
A good team player & flexible
Fluency in Oral English and Mandarin is preferred
Leadership Competencies (Should match the Colgate Global Competencies)
Planning/Priority Setting
Consumer/Customer Focused
Communicate Effectively
Give and Seek Feedback
Results Oriented
Agility based on business situations
Functional Competencies (Should match the Colgate Global Competencies)
Analytical / Decision Making
Cross-Organizational Collaboration
Influence / Negotiation
Working Relationships (Key partnerships and reporting relationships)
Does this position supervise: No
Report to Customer Development Manager
Customer Development Team
All areas and levels of Hills Commercial Team
HK Finance CS&L and Marketing Team
External trade customers vendors etc.
Travel Requirements
Expected percentage of travel: 0
Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
#LI-On-site
Employment Type
Full Time
