Client Assurance Executive (Maternity cover)

What Youll Bring:

Were looking for a Client Assurance Executive to join our growing team.

This is a 12-month fixed-term contract to cover maternity leave. The Client Assurance Executive is responsible for delivering responses to client questionnaires and coordinating support of audits and follow up actions and is a client facing role.

Day to Day Youll Be:

• Maintenance of FAQs: As an SME for client questionnaires and audits you will proactively ensure that the knowledge bank and related documents are regularly refreshed in order to be able to utilise these resources to accurately respond to clients questionnaires.
• Quality Responses: Determine the level of response required which may range from providing a comprehensive document a client can use through to answering multiple questions using the knowledge back.
• Your judgement to understand what a client is asking and how best we can answer from the stock content will be a key factor in balancing speed and quality of output.
• Minimise need for extensive audits: You will minimise the need for audits by proactively answering client queries and sharing evidence via screen share where required without the need for second line teams to get involved.
• Relationships: Excellent internal and external relationships will be a major part of this role. You will work closely with Client Management and other areas of the business to ensure where possible we resolve questions queries at pace with empathy and if required with positive challenge to meet your objectives
• Delivery: Takes ownership of the Client Management & TU Business goals independently delivering and executing against these to promote and develop yourself in order to provide expert management of the client base.

Essential Skills & Experience:

• Strong communication skills: Ability to make effective contact with clients and TU associates.
• Empathy to pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas handle customer frustration and dissatisfaction.
• Being able to demonstrate real-time insight flexibility and sound judgement across the engagement model.
• Technical skills: Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle.
• Must have a sound working knowledge of software applications such as Microsoft Excel Word PowerPoint and Visio
• Problem-Solving: Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve customer issues effectively.
• Required for Client and Internal interaction this will involve resolving any possible areas of conflict by being strategic-minded taking information from multiple sources and formulate an overall solution or decision to resolve problems giving appropriate direction to clients or TU associates as required.
• Organizational skills: Good project and time management skills to manage numerous customer and internal stakeholder touch points
• Continuous learning ability: Showcases experience in being adaptable and willing to learn new skills
• Industry knowledge: The successful candidate will possess a logical and analytical mindset and foster a culture of security awareness and compliance. They will have demonstrable knowledge and experience of information security principles and processes and a good understanding of IT infrastructure and applications

Impact Youll Make:

Whats In It For you
At TransUnion you will be joining a friendly forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave bank holidays (increasing with service)
• Global paid wellness days off a bonus day off to celebrate your birthday
• A generous contributory pension scheme access to the TransUnion Employee Stock Purchase Plan
• Private health care a variety of physical mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion a place to grow:
If theres something on the list of essential / desirable skills that you cant quite tick off dont let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real lets confront it so we can continue to grow and thrive together

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why weve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children family and beyond. If the role is advertised as full time dont let this stop you from applying. Let us know if youre looking for a part time or flexible working arrangement and we can discuss this with you.