1st Line IT Support
1st Line IT Support
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Job Description
Job Description
1st Line IT Support Telford 25000- 27500Permanent
We are seeking a proactive and customer-focused First Line IT Support Analyst to join our clients IT Service Desk this role you will be the initial point of contact for all IT-related issues providing timely and effective technical support to ensure the smooth operation of day-to-day business activities.
This is an excellent opportunity for someone looking to build or develop a career in IT working in a fast-paced supportive environment with clear paths for progression.
The Company:
A fast-moving yet supportive company driven by innovation and big thinking. Youll be given real responsibility from day one with massive support and resources behind you to deliverand grow.
Whats in it for you
- A permanent role.
- Working hours between 8:30am-5:30pm 37.5 hours per week.
- Private healthcare
- Free on-site parking.
- Company pension
- Excellent career prospects available for the right person.
Opportunity:
- Serve as the first point of contact for all IT support queries via phone email and ticketing system
- Accurately log track and resolve incidents and service requests escalating where necessary
- Provide technical support for a range of systems.
- Assist with user account setup access permissions and equipment configuration.
- Deliver a high standard of customer service while troubleshooting and resolving issues
- Contribute to documentation and continuous improvement of service desk procedures
Personal Profile:
- Previous experience in a helpdesk or IT support environment.
- Excellent communication and interpersonal skills
- Strong problem-solving ability with a customer-first mindset
For more information please apply or contact Lois Barber at or call
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Employment Type
Full-Time
