Application Support Engineer
Application Support Engineer
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Job Description
About Man Group
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic Discretionary and Solutions offerings. Powered by talent and advanced technology our single and multi-manager investment strategies are underpinned by deep research and span public and private markets across all major asset classes with a significant focus on alternatives. Man Group takes a partnership approach to working with clients establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker and is a constituent of the FTSE 250 Index. Further information can be found at.
* As at 31 March 2025
Man Group is a global technology empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London we manage $174.9 billion* and operate across multiple offices globally.
We invest across a diverse range of strategies and asset classes with a mix of long only and alternative strategies run on a discretionary and quantitative basis across liquid and private markets. Our investment teams work within Man Groups single operating platform enabling them to invest with a high degree of empowerment while benefiting from the collaboration strength and resources of the entire firm. Our platform is underpinned by advanced technology supporting our investment teams at every stage of their process including alpha generation portfolio management trade execution and risk management.
TheRole:
This is a unique opportunity to gain challenging and interesting experience in Mans Enterprise Engineering Support team that covers Mans business systems and infrastructure including both in house developed and third party systems which includes a wide range of asset classes traded; working closely with Business users across Front Middle & Back office business teams and Technology teams.
Youll be responsible for resolving complex business-critical issues and requests maintaining the integrity of systems and ensuring all queries are recorded completed or escalated appropriately to reflect their time criticality. You should have excellent customer facing skills with an appreciation of the value of communicating to stakeholders particularly during high pressure situations.
Proactive monitoring of systems triage investigation resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout.
This will include monitoring Critical systems anticipating and resolving issues as they arise and thinking of ways of reducing common problems. You will also provide 24/5 operational and business support of all critical systems.
Our systems operate 24 hours a day from Sunday night to Friday evening. This position will involve working shifts of 9 hours per day covering UK hours 07:30 18:00
Job Responsibilities:
- 1st level application support for business systems with escalation to 2nd level Application Support team and Dev team members.
- Acknowledging Recording and taking ownership of issues using Zendesk Slack ServiceNow or Jira system and following through to successful resolution.
- Focusedandwellorganisedtoeffectivelymanagedailyissues.
- Liaise with Internal technology teams end users or third parties as appropriate. Helpful attitude and assist users in finding out who looks after other applications.
- Analysingtherisk&impactofvarioustasksandprioritisingthem.
- Monitoringbusinesssystems;investigatingescalation&resolvingalerts.
- Writing SQL scrips to resolve user queries testing release management by following change controls across environments.
- Contributetoproceduresandpoliciesbykeepingthemuptodateintheknowledgebasethatareavailableforusebyallmembersoftheteam.
- Prepareanddistributedailyhandoverandreleasenotes.
- Workwithinternalandexternalauditors
EssentialSkills:
- Relevant1stline/Helpdesksupportexperience
- Experience with Windows based environment: Windows 11 Windows Servers Office 365Ability to multitask and remain calm under pressure is essential
- Meticulously accurate approach to data entry and results review is necessary high attention to details
Desirable:
- Databaseskills:OracleMSSQLscriptwritingabilitieswouldbeadvantageous.
- KnowledgeofOperatingSystems:UnixLinux
- Exposure to applications such as Zendesk Slack OpsGenie Nagios ELK Automate Salerio SWIFT and MoveIT Applications some experience in or support of trading portfolio management risk settlements and reconciliation applications.
- Some business knowledge of financial markets and instruments with broad asset class Equities Derivatives Options Credits etc. through previous experience within the financial services sector.
Benefits:
- Hybridworkingmode
- ModernofficelocatedintheOfficeXcampuswitheasyaccesstotransportandamenities
- Competitivecompensationpackage
- 25daysholidayallowance
- PremiumHealthinsurance
- EmployeeAssistanceprogram
- ReferralBonus
- Additionaldaysoffforlongserviceandvolunteering
- Multisportcard
- OpportunitiesforprofessionaldevelopmentincludinginternaltechtalksConferenceattendanceandengagementwiththeopen-sourcecommunity.
Inclusion Work-Life Balance and Benefits at Man Group
Youll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives partnerships and programmes youll find opportunities to grow develop your talents and help foster an inclusive environment for all across our firm and industry. Learn more at have opportunities to make a difference through our charitable and global initiatives while advancing your career through professional development and with flexible working arrangements available too. Like all our people youll receive two annual Mankind days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements pension/401k life and long-term disability coverage group sick pay enhanced parental leave and long-service leave. Depending on your location you may also enjoy additional benefits such as private medical coverage discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race color creed national origin ancestry religion disability sex gender identity and expression marital status sexual orientation military or veteran status age or any other legally protected category or status in accordance with applicable federal state and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us please contact.
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic Discretionary and Solutions offerings. Powered by talent and advanced technology our single and multi-manager investment strategies are underpinned by deep research and span public and private markets across all major asset classes with a significant focus on alternatives. Man Group takes a partnership approach to working with clients establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker and is a constituent of the FTSE 250 Index. Further information can be found at.
* As at 31 March 2025
Employment Type
Full Time
