Manager, Business Banking Platforms

Requisition ID: 233644

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The Manager Business Bnaking Platforms contributes to the overall success of the Business Banking Platform Squads in Canada ensuring specific individual goals plans initiatives are executed / delivered in support of the agile teams business strategies and objectives. Ensures all activities conducted are compliant with governing regulations internal policies and procedures.

Is this role right for you In this role you will:

• Leads the change management efforts for Scotia Business Hub (SBH) and across the Business Banking squads ensuring enhancements are well understood by all stakeholders and implementation of new features translate into maximum business value.
  
  • Develops a robust inclusive communication plan for releases (including training skill builds news items videos internal social media posts) tailored to each audience and feature as applicable
  • Partners with stakeholders to ensure continuity of messaging and communications throughout the customer journey and oversees the execution of the communication plan; ensuring a timely launch for each audience
  • Actively collects feedback on the executed plan and implements enhancements based on the feedback
  • Leads/participates in training sessions with the field
• Manages the team that supports the SBH feedback loop from customers advisors and partners and advocates for improvements to enhance stakeholder experience and long-term business value.
  • Pro-actively seeks Advisor and Customer feedback ensuring feedback gathering processes are easy to access/use and operationally effective
  • Identifies trends impacting the customer experience or increasing operational risk
  • Validates the identified trend with partners recommends design improvements and/or policy changes as applicable
  • Influences the Product Owners and squad leaders to implement enhancements based on level of urgency/risk and business value
  • Oversees execution of monthly reporting on feedback loop SLAs and KPIs
• Plays the Business Owner/Product Owner role within an agile environment ensuring the KTLO Squad members are fully equipped to contribute to maximizing business value & enhancing client experience.
  • Defines backlog items ensuring sufficient depth and clarity of groomed stories/bug fixes ensuring items are available at all times for consumption by development teams.
• Contributes to building enterprise capabilities and expertise of Agile project management.
  • Champions collaboration with all internal and external stakeholders and
  • Effectively communicates product release contents and expected product capabilities/customer journey to appropriate stakeholders.
• Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the
• Champions a high-performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment communicating vision/values/business strategy and managing succession and development planning for the team

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have experience with:

• Required in depth knowledge of Business Banking products and processes.
• Ability to adapt quickly to fast paced environment with changing priorities.
• Excellent analytical and project management skills
• Excellent critical thinking abilities
• Knowledge of GRM and Fraud Management requirements
• Experience with SBH and Business Banking customers is an asset
• Effective communication and presentation skills
• Excellent Microsoft suite skills (Word Excel PowerPoint Project)
• Have a curious and experimental mindset to drive innovation amidst uncertainty
• Your verbal and written communication skills are exceptional with the ability to engage and influence stakeholders at different levels in the organization
• Thorough understanding of Business Banking Client needs and preferences
• Bachelors degree / MBA preferred
• Strong collaborator with proven ability to lead influence and coordinate sometimes conflicting stakeholders
• Flexible and adaptable within a dynamic business environment with ability to anticipate and react quickly to technological/market change

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. Moderate travel domestically may be required.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.