Renewals Manager
Renewals Manager
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Job Description
Join Udemy. Help define the future of learning.
Udemy is an AI-powered reskilling platform built to help people and teams grow. Its personalized practical and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.
Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.
Learn more about us on our company page.
About this role
The Renewals Manager (LATAM) will play a pivotal role in driving the continued success of Udemys enterprise business within the America region. This individual will be responsible for managing and renewing existing enterprise customer relationships ensuring customer satisfaction and maximizing revenue retention. This individual will build strong relationships with customers understand their needs and provide exceptional service to ensure continued customer satisfaction and loyalty. This person will work cross-functionally within Udemy and in particular work closely with our Customer Success and Core Selling teams to provide a holistic and customer experience.
What youll be doing
Customer Relationship Management:
Build and maintain strong relationships with enterprise customers serving as their trusted advisor.
Understand customer needs and business objectives to provide tailored solutions.
Work Cross Functionally thinking and acting strategically with internal stakeholders preparing customer proposals and contracts
Proactively address customer concerns and issues to ensure high levels of satisfaction.
Penetrate the customer environment and develop multi-threaded contacts at various levels of their business
Renewal Management:
Manage the entire renewal sales stage process in for enterprise customers within the LATAM region
Managing all the renewal customer touch-points as designed in our GTM Renewals Playbook so we have a consistent and optimized customer experience.
Leveraging your persuasion and negotiation skills to price and quote your customer to maximize the ARR spend by the customer with Udemy which will include identifying opportunities to upsell or cross-sell additional products or services.
Proactively identify and address potential renewal risks or challenges including liaising with various customer departments e.g. Legal and Procurement depts to ensure an optimized renewals motion
Actively working on your assigned renewal portfolio on a continuous and rolling 12mth basis
Ability to accurately forecast your assigned renewal portfolio to management when asked leveraging our systems and tools
Data Analysis:
Track and analyze renewal metrics including renewal rates revenue retention and customer satisfaction.
Prepare regular reports on renewal performance and identify areas for improvement.
Ability to leverage system data to understand the customers product and service consumption
Continuous Improvement:
Stay updated on Udemys products services and industry trends.
Contribute and share best practices for optimization of renewal strategies and GTM strategies
Collaborate with other departments to ensure a seamless customer experience.
Required Skills and Qualifications
Bachelors degree or equivalent experience.
ideally 3-5 years of experience in enterprise sales account management or customer success which was customer-facing preferably in a SaaS or subscription-based business
Proven track record of successfully managing and renewing enterprise customer relationships.
Strong negotiation communication and persuasion skills.
Ability to build strong relationships with customers at all levels up to c-suite level
Excellent problem-solving and analytical skills both verbal and written.
Ability to travel as needed within the LATAM region.
Strong organizational and time management skills.
A passion for providing exceptional customer service.
Additional Preferred Qualifications
Experience in the online education or e-learning industry.
Knowledge of sales and marketing best practices.
Knowledge of contract law and negotiation tactics
At Udemy we strive to be transparent around compensation. Actual compensation for this role is based on several factors including but not limited to job-related skills qualifications experience and specific work location due to differences in the cost of addition to a base salary this role is also eligible for equity and a bonus.
Hiring Compensation Range
R$184.000 - R$230.000 BRL
Why work here
Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.
Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.
Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.
Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs
Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.
At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability. We understand that not everyone will match each of the qualifications. However we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align wed love to hear from you!
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Required Experience:
Manager
Employment Type
Full Time
