IT Operations Specialist
IT Operations Specialist
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Job Description
About us: Stanley - Built for Life since 1913.
Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function elevating everyday moments with style and empowering active lifestyles. Were a community of creators builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. Learn more at .
Position Overview:
The IT Operations Analyst is the *** point of contact between staff and Technology team. Because of this it is important the person in this role delivers solid technological assistance have proven customer service skills and be able to communicate fluently in English (written and verbal) and Chinese (Mandarin). This role requires a person who is on-time present visible available and who acts proactively to ensure minimal user downtime.
ITTechnology******
Key Responsibilities:
61 Provide solid technical support and great customer service to end users.
61 Research find and apply appropriate solutions to a vast array of technical issues.
61 Provide comprehensive support for endpoints including hardware setup software installation Windows and macOS troubleshooting and peripheral device configuration.
Windows macOS
61 Support endpoint device management through Microsoft Intune including enrollment policy configuration compliance settings and troubleshooting.
Microsoft Intune
61 Support Cisco network devices (Routers Switches Access Points) and general network issues including basic configuration monitoring troubleshooting and escalation when needed.
Cisco AP
61 Coordinate with global information security team to ensure local and regional compliance with corporate security policies and standards.
61 Provide support for IT fixed asset management covering maintenance inventory tracking procurement and overall inventory control.
IT
61 Support the IT team in project-related work including documentation implementation and coordination.
IT
Skills and Experience:
61 Excellent interpersonal and communication skills.
61 Excellent customer service skills with strong focus on customer satisfaction.
61 Ability to think on your feet and adapt to changing priorities.
61 Multitasking - must be able to work and track progress on several projects simultaneously.
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61 Strong drive for personal and professional growth and development.
61 Detail oriented with excellent organization skills.
61 Must be able to maintain confidentiality of sensitive information.
61 Works collaboratively with team and across all functional areas of the organization.
61 Possess a strong work ethic.
61 Skilled in developing documentation and delivering training sessions for end-users and technical team members on technology tools.
Education and Requirements:
61 Bachelors degree in computer science or a related field with at least 8 years of relevant work experience.
8
61 At least 3 years of experience in supporting end users on Windows and macOS platforms.
3 Windows macOS
61 Solid understanding of Microsoft 365 products (Office Teams OneDrive OneNote etc.).
365Office Teams OneDrive OneNote
61 Experience using Microsoft Intune and Entra ID (formerly Azure Active Directory) for device management application deployment and user access control.
Microsoft Intune Microsoft Entra ID Azure Active Directory
Experience supporting Cisco network equipment (Routers Switches Access Points) including configuration and resolving issues.
Cisco AP
61 Experience on cloud hosting such as Microsoft Azure including resource provisioning performance monitoring and security/access controls is a plus.
Microsoft Azure/
61 Scripting (Batch PowerShell VB) and automation skills are a plus.
PowerShellVB
61 ITIL Foundation certification is a plus.
ITIL Foundation
Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please reach out to .
Stanley is a total rewards company which includes rewards beyond base salary. At Stanley North America full-time employees are eligible for an annual bonus based on company and individual addition we offer a variety of employee benefits personalized time off 14-Paid holidays dental vision 401(k) and much more.
About our parent company: Morgan Street Holdings
Stanley 1913 is part of Morgan Street Holdings (formerly HAVI) a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain tms Stanley 1913 and Continental which provide best-in-class sourcing and supply chain capabilities brand-defining marketing and promotion services innovative consumer products and dining and refreshment food solutions. Morgan Street Holdings employs over 10000 people and serves 300 customers across the globe.
Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits along with exposure to diverse industries and professional networking and development opportunities.
Required Experience:
Unclear Seniority
Employment Type
Full Time
