Customer Engineer III-CMP/DDP/ETCH/FEP/MDP/VSE-C3-FY25
Customer Engineer III-CMP/DDP/ETCH/FEP/MDP/VSE-C3-FY25
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.
What We Offer
Location:
BeijingCHN ChengduCHN HefeiCHN NingboCHN QingdaoCHN ShanghaiCHN ShenzhenCHN WuhanCHN WuxiCHNAt Applied we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
Youll also benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Key Responsibilities
Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.
Can perform most retrofits on equipment. Assists in process issues.
Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customers business. Builds and maintains customer satisfaction through clear consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.
Performs BKMs. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
Complies with all safety procedures and consistently demonstrates safety as a value.
Other Requirements:This is a physically demanding position that often requires extensive walking standing for extended periods of time working in tight spaces bending squatting twisting kneeling reaching climbing stairs and ladders lifting up to 35 lbs. the ability to distinguish between colors the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise and the use of hand and power because this position generally involves working in a clean room it requires the use of appropriate Personal Protective Equipment such as coveralls hoods booties safety glasses gloves respirators chemical aprons and face shields.
Functional Knowledge
- Is skilled in a range of processes procedures systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area
Business Expertise
- Uses knowledge of how the team integrates with others to accomplish the team objectives
- Builds and maintains customer satisfaction through clear consistent communication and the sharing of collective knowledge
Leadership
- Provides informal guidance and support to more junior team members
Problem Solving
- Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
Impact
- Impacts the quality timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency
Interpersonal Skills
- Explains technical information within the team
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 20% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Employment Type
Full-Time
