RCC Business Planning & Comms Manager - Retail Customer Care
RCC Business Planning & Comms Manager - Retail Customer Care
Posted on :
21-08-2025
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1 Vacancy
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Job Description
Responsibilities include but are not limited to:- Plan and support the Site Leader in driving RCC strategies focused on operational excellence talent development innovation inclusion and diversity and more.- Execute cadence and management system for RCC strategic activities and help coordinate business operations in collaboration with relevant stakeholders.- Support Site Leader and APAC Business Planner in planning and coordinating leadership site visits and key communication meetings including contributing to agenda development.- Implement communication strategies that promote awareness and alignment around key organizational themes. This includes supporting the execution of leadership staff meetings quarterly offsites manager sessions all-team meetings and internal communications (e.g. websites message boards and emails).- Create platforms and engagement forums that enable leaders to connect with employees in fun and meaningful ways that reflect Apples culture and values.- Contribute to delivering employee experiences that are thoughtfully designedintentional authentic and aligned with Apples values.- Develop best-in-class communication collateral aligned with corporate brand guidelines and Apples design and style philosophy.
- Minimum of 35 years of experience as a Project Manager in a top-tier management consulting firm or deep experience in an operations strategy role within the high-tech industry
- Demonstrated ability to design communication strategies aligned with organizational goals and ensure flawless execution
- Excellent planning organizational and implementation skills
- Strong verbal and written communication skills
- Proficiency in Keynote and photo/video editing applications
- Bachelors degree or equivalent experience
- Proven experience in shaping and implementing complex regional programs and initiatives with the ability to drive and lead multiple implementation projects simultaneously
- Strong problem-solving abilities
- Exceptional attention to detail with the ability to zoom in and out as needed
- Demonstrated ability to work independently in areas of ambiguity
- Proven ability to build strong relationships within cross-functional teams with demonstrated success in managing complex international collaborations
- Experience interacting with and influencing stakeholders at all levels of management
- Ability to work within a flexible schedule and embrace change enthusiastically
- High level of ethics integrity and trust
- Experience in graphic design desktop publishing or web-based media such as newsletters blogs or websites is a plus
- Experience in a call center organization is a plus
Required Experience:
Manager
Employment Type
Full-Time
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