Client Services Team Leader (GD)
Client Services Team Leader (GD)
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
JOB TITLE: Client Services Team Leader - Graphic Design
Location: SPI Santiago
SCHEDULE:7:00 AM - 4:30 PM
GENERAL DESCRIPTION OR PURPOSE OF JOB:
As the direct line of support to the Client Services Supervisor this role provides daily support and contact to customer-facing employees including training coaching and mentoring while promoting and maintaining a positive work environment. Provides help and assists in all the activities related to the department.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Item
Responsibility/Function
%Time
1
- Serve as the first level of contact and support for employees in partnership with Supervisor
- Provide training for order entry and client services as applicable
- Responsible for creating and maintaining an environment that promotes positive communications within the department as well as fostering teamwork and bolstering employee morale
- Assist supervisor with staffing plans for optimal efficiency within the department
- Assist supervisor with preparation of annual performance reviews
- Provide coaching feedback and mentoring to employees as needed
- Handle and resolve escalated customer issues
- Facilitate staff meetings on an as-needed basis and disseminate information to personnel regarding process changes process updates and new program information as necessary
- Assist supervisor with creating and implementing plan for high quality standards to ensure quality is maintained
- Review 3 times a day. Region voicemail for follow-up
- Schedule with other leads during peak season including evenings/weekends when necessary.
- Served as the first point of contact for the team when the Supervisor is not in the office
- Other duties as assigned by Supervisor
50%
2
- Monitor and review individual and group performance to ensure work is of the highest quality by conducting audit processes to (Jneff / CQM).
20%
3
- Participate in continuous improvement efforts and act as liaison with the department manager and other areas of the company by helping in the development and implementation of new projects.
30%
Required:
- High School degree or equivalent customer service/order processing experience
- 1 year minimum of Neff experience
- Schedule Flexibility
- Ability to train people.
- Experience supervising and leading people.
- Proven skills on process improvement.
- Ability to coach and mentor people as well as maintain confidentiality.
- Excellent verbal and written communication skills.
- Able to work independently as well as part of a team to achieve goals and meet crucial deadlines.
- Strong organizational planning and follow-up skills as well as the ability to exercise sound judgment in decision making.
- Detail oriented accuracy in dealing with data and systems.
- PC skills to include a working knowledge of Microsoft Suite applications and adaptability to system updates and changes.
- Strong interpersonal and communication skills with the ability to coach and mentor performance.
- Ability to multi-task in a detail-oriented data and systems-driven environment.
Employment Type
Full Time
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