Manager, Business Insights & Analytics
Manager, Business Insights & Analytics
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Requisition ID: 230088
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Purpose
The Manager Business Insights & Analytics plays a pivotal role in advancing the strategic agenda by harnessing data-driven insights. This position is responsible for informing client centric decision-making optimizing client dynamics analysis and enhancing business growth through advanced analytics. The successful candidate will collaborate cross-functionally and contribute to the continuous evolution of our client segmentation.
Accountabilities
Analytics
Implement track and report Client Dynamics Key Performance Indicators (KPIs)
Combine quantitative and qualitative business data from various sources to identifysynergies and growth opportunities.
Analyze and identify improvements across key client metrics including acquisitionreferrals deepening primacy and retention.
Leverage analytical skills to collect and synthesize quantitative and qualitative businessdata from various sources generating data-driven insights and identifying efficiencyopportunities.
Collaborate with teams across IWM to develop high-standard presentations on amonthly/quarterly basis including Business Reviews Deep Dive analyses and Countryvisits
Partner with business lines and markets to develop use cases for the GDAP project andcontribute to the definition and standardization of KPIs across the footprint
Collaborate with business stakeholders engineering teams and product owners toensure the successful implementation and ongoing operation of the GDAP platform
Develop partnerships with in-country data teams to leverage additional data sourcesand insights
Client Experience and Segmentation
Roll out and monitor key performance indicators (KPIs) for CX and Segmentation.
Drive improvements in client acquisition referrals deepening primacy and retentionusing data-driven approaches.
Perform in-depth analysis of NPS and client data to uncover trends preferences andbehaviors that impact client engagement and satisfaction.
Collaborate closely with cross-functional teams to leverage data insights in creatingpersonalized client experiences and targeted marketing strategies.
Support the definition of segmentation guidelines for the emerging high-net-worth(HNW) and ultra-high-net-worth (UHNW) clients as well as other subsegments such asbusiness owners women healthcare professionals.
Utilize data analytics to identify distinct client segments needs and tailor products services and communications to meet client preferences.
Leadership
Champions a high-performance environment and contributes to an inclusive andcollaborative work environment.
Education / Experience
Masters degree in Business Analytics Engineering Economics Statistics.
2 years of relevant experience in client analytics segmentation or related roleswithin wealth management or financial services industry.
Strong project management skills capable of developing & executing plans.
Proficiency in quantitative analysis statistical modeling and data visualization tools(e.g. Python R Power BI) is an asset.
Experience with client segmentation methodologies and tools.
Excellent prioritizing presentation and communication skills.
Ability to work independently and in an agile highly collaborative work environment.
Highly organized attention to detail and able to meet tight deadlines and work on aproject-based environment.
Familiarity with analytic processes and data-based decision making.
Fluency in Spanish is an asset.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Manager
Employment Type
Full Time
