Command Centre Technician

Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America the Asia Pacific and Europe to install safety cameras including red-light speed and school bus stop arm cameras. We manage tolling transactions and violations for the worlds largest commercial fleets and rental car companies serving over 8.5 million vehicles whilst via our proprietary connected systems processing nearly 165 million transactions each year for more than 50 tolling authorities.

Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do Whats Right Lead with Grace Win Together and Own It in our every interaction with our customers and dedicated team members.

Due to significant growth and the need to service our valued clients across the region we are looking for a Command Centre Technician to be based out of our South Melbourne office and servicing the greater Melbourne region.

This full time role requires working from our head office 5 days per week 7.30am to 3.30pm and with expectations to work 1-2 days additional per month on-call onsite over the weekends once established in the role.

The role

As a Command Centre Technician youll play a critical role in supporting our remote road safety camera network from our South Melbourne Command Centre. Youll monitor secure networked systems diagnose technical issues analyse images and coding whilst acting as a primary support coordinating with field technicians to ensure our road safety technology (camera network) runs at peak performance. Youll help the Victorian Operations team deliver a consistently high standard of service to our government clients.

What Youll Do

• Provide remote support & troubleshooting guidance for our talented field technicians.
• Remotely monitor systems proactively resolving incidents affecting operations.
• Manage service requests and incidents using Verra Mobilitys help systems.
• Coordinate and support field teams with planned and remedial maintenance.
• Conduct remote site health checks and verify image quality compliance.
• Deliver professional client communication including daily updates.
• Participate in the on-call roster for after-hours support.

Who You Are

You are a motivated professional with proven experience of diagnosing and resolving technical issues in fast-paced high compliance environments. You bring strong knowledge of IT networks Microsoft Office applications and service management systems with ITIL certification and exposure to SQL or Python seen as an advantage. Youre confident interpreting technical datasheets following procedures and ensuring compliance with KPIs and SLAs.

Organised adaptable and customer-focused you communicate clearly work well with others and take a safety-first solutions-driven approach.

What We Offer

In return youll receive a competitive salary with overtime and allowances and ongoing training to support your professional development. At Verra Mobility we are committed to your growth offering continuous upskilling opportunities and career pathways in a business recognised as a leader in road safety technology.

Apply Now

If youre ready to join Verra Mobility during this exciting period of growth click Apply today wed love to hear from you.

We value the unique backgrounds experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people those identifying as LGBTQIA females people of all ages with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.