Global HR Generalist
Global HR Generalist
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeResponsible for providing first level HR support including answering telephone calls written enquiries data management policy interpretation HRMI reporting and employee systems training for the Human Resources function in the GSSCPrimary Responsibilities Provide feedback on current processes and procedures to create better customer outcomesAssist in providing interpretation and advice to the business regarding policies process and proceduresResponsible for the operation and management of the service center that provides payroll benefits HR policies timekeeping payroll adjustments etc. Handle global human resources enquiries Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs) end-to-end HR Service Levels Agreements (SLAs) and Key Performance Indicator (KPI) adherence Manage case management system tool and ensure the correct points of escalation are delivered timely Using on-line systems to access data and answer customer inquiries within service times Answering incoming calls/ emails enquiries relating to people services Liaise with centers of excellence to provide answers for employees Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience 1 year relevant experience Preferred Competencies/Skills Computer literate with intermediate PC and administration skills Written and verbal communication skills Ability to review and interpret data A good balance of conceptual and analytical thinking and problem solving skills Evidence of the practice of a high level of confidentiality. Ability to translate policy and process into simple language Preferred Knowledge Understanding of basic HR policy and end to end HR processes/ procedures Maintain a working knowledge of relevant issues laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.Skills:
Adaptability Collaboration Tools Communication Critical Thinking Detail-Oriented Employee Relations Law Human Resources Policies Intentional collaboration Managing performance Policy Development Problem Solving Recruiting Regulatory Compliance Risk Management Stakeholder ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Exec
Employment Type
Full-Time
