Associate, Client Support (Non-financial Corporate Industries)
Associate, Client Support (Non-financial Corporate Industries)
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Job Description
About the Role:
Grade Level (for internal use):
07Work Shift:
This is initially a day shift position. However you may be required to work the night and evening shifts and participate in a weekend rotation lasting for 1-2 months.
Training:
Any new hire will first get trained up on different industries one after the other - Energy Technology Media & Telecommunication (TMT) and Metals & Mining. They will also be trained on the generalist queries that are industry agnostic.
The Team:As a member of the Client Services team you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally Client Services interacts with many internal teams including Sales Content Product News and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.
Whats in it for you:
- Build a career with a global company
- Assist market leaders and decision-makers across the Financial Services industry
- Grow and improve your skills by supporting enterprise level products and new technologies
- Expand your knowledge base by developing expertise on multiple industries
- Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
- Based on planned growth & initiatives you can emerge to the next role or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization.
Responsibilities:
As a member of our team you are expected to make an impact right from the beginning.
- Provide exceptional customer service to clients distributors and internal SPGMI staff via phone email and web chats in the areas of industry content and product consulting
- Support a client base of firms across the Investment Banking Private Equity Investment Management Financial Corporate and Non-Financial Corporate segments
- Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
- Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
- Conduct product demos or webcasts for clients
- Build out our Knowledge Base for internal stakeholders and clients
What Were Looking For:
Basic Qualifications:
- Excellent Communication skills
- Willing to learn multiple industries
- Open to working in different shifts
Preferred Qualifications:
- A Bachelors degree in Finance Accounting Economics and/or related field.
- Strong leadership and teamwork skills
- Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
- An ability to resolve problems manage time and organize well are essential required skills
- Strong financial knowledge or knowledge of the global economy
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON203 - Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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