English Speaking Credit and Collections Representative

Work Schedule

Environmental Conditions

Job Description

Job Description

When you are part of Thermo Fisher Scientific youll do challenging work and be part of a team that values performance quality and innovation. As part of a successful growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

The Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks including the calculation approval and maintenance of credit limits for new and established customer accounts and where required performing regular order hold review and decision making.

The role would suit a candidate with excellent rapport building ability strong verbal and written communication skills and the ability and passion to achieve critical metrics.

Responsibilities:

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out necessary procedures to place accounts on hold assigned accounts and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits hold status etc.
• Proactively contact customers primarily by telephone to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Engage with Sales Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Log review and monitor customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Cash allocation team Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken follow-ups needed dispute reporting and most recent customer contact details.

Skills & Qualifications Required:

• This position interacts with various levels of internal and external customers and therefore effective and confident communication skills are required to effectively address issues provide updates and lead successful customer negotiations.
• Proven attention to detail and accuracy.
• Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
• Comfortable in a fast-paced environment.
• Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
• Fluent in English and Italian.
• University or College degree / degree in accounting or finance is an advantage.
• Proficiency in Microsoft Office software is required (Outlook Excel etc.).
• Relevant software application proficiency is a plus (e.g. Oracle E1 SAP CForia etc.).
• General credit control account administration experience is an advantage.
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.

What We Offer:

• Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.

• Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.

We offer an innovative forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity intensity involvement and innovation.

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued