Lead Service Designer
Lead Service Designer
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Job Alert
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£ 50788 - 62801
1 Vacancy
Job Description
#internal
Please note this vacancy is only available to Birmingham City Council employees.
Lead Service Designer
Secondment
Grade
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Join the Customer Experience Programme Secondment Opportunities Available
Are you passionate about transforming services and putting customers at the heart of everything we do The Customer Experience Programme is offering exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council.
This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. Were redesigning services consolidating support functions improving customer experience driving channel shift efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether its through smarter use of data more joined-up services or human-centred design were committed to making every interaction with the council efficient consistent and customer-focused.
This role is being offered on secondment basis until March 2026 providing a unique opportunity to contribute to high-impact work while developing your skills and experience. Please note that extensions to these secondments are subject to future Improvement Recovery Plan (IRP) funding.
Were looking for individuals who are collaborative open-minded and committed to delivering positive outcomes. If youre ready to help shape the future of customer experience in Birmingham wed love to hear from you.
Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
For any informal enquires please contact:
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
Job Description and PersonSpecification
We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
Employment Type
Full-Time
